Isley Henderson

40 hours M-F

Anesthesia Technician

• Tested, cleaned, & prepped anesthesia machines for prior to surgeries
• Assisted anesthesia personnel with airway management interventions
• Assisted anesthesia provider with induction by connecting patients to monitors
• Administered IV insertions
• Inventoried and stocked anesthesia supplies consistent with departmental demands
• Utilize Pyxis MedStation
• Performed preoperative assessments with anesthesiologists before surgeries
• Utilized ultrasound machines for vein mapping for IVs
• Charted using Military Health System Genesis
• Contributed to successful Joint Commission inspection in January 2020
• Provided exceptional customer service to patients

40 hours M-F

Medical Records Specialist/ Front Desk Receptionist

• Processed & tracked medical records requests from patients, outside providers, & insurance agencies according to local & federal law
• Efficiently utilized numerous electronic medical record systems
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
• Updated medical records and double checked data for accuracy
• Scheduled patient appointments in accordance with established protocols
• Displayed exceptional leadership, delegation, & prioritization skills
• Provided unparalleled customer service
• Assisted in training new staff on medical record processing and filing procedures
• Kept accurate log of requests for medical information and records
• Verified insurance coverage and eligibility for medical services
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Contributed to successful Joint Commission inspect in January 2022

• Resolves guest complaints and discrepancies in a prompt and courteous manner
• Oversees fast-paced front desk operations and customer needs at busy facility
• Processes customer purchases & returns with professionalism & haste
• Deliver mobile orders to customers
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Answers all customer service calls