Isley Miller
Dallas
Summary
Detail-oriented and highly organized administrative professional with 5+ years of experience supporting complex operations, onboarding processes, and cross-functional teams in healthcare and hospitality environments. Skilled in coordinating new hire documentation, conducting thorough pre-employment verifications, and managing scheduling for large teams with precision and confidentiality. Experienced in streamlining workflows, improving accuracy, and maintaining compliance with regulatory and organizational standards. Committed to providing exceptional support to staff and leadership while fostering clear communication and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager in Training
Shell Shack
05.2025 - Current
- Assisted in managing daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored new staff on operational procedures and company standards.
- Developed and implemented efficient inventory management processes to reduce waste.
- Collaborated with management to create staff schedules that align with business needs.
- Analyzed sales data to identify trends and recommend actionable strategies for improvement.
- Monitored compliance with health and safety regulations during food preparation and service.
- Implemented employee performance reviews, providing constructive feedback for professional growth.
Health Unit Coordinator
Parkland Hospital
03.2019 - 02.2026
- Coordinated patient admissions and discharges, ensuring seamless transitions within the healthcare facility.
- Managed scheduling for medical staff, optimizing resource allocation and enhancing workflow efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems, supporting compliance with regulatory standards.
- Facilitated communication between healthcare providers and patients, improving overall satisfaction and care continuity.
- Trained new staff on departmental protocols and procedures, fostering a collaborative team environment.
- Oversaw inventory management of medical supplies, ensuring availability to support clinical operations effectively.
- Led initiatives to enhance interdepartmental collaboration, resulting in improved patient care outcomes across units.
Bartender Trainer
Shell Shack
04.2024 - 05.2025
- Developed and implemented training programs for new bartenders, enhancing service quality and consistency.
- Mentored staff on cocktail preparation techniques, ensuring adherence to company standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Conducted performance evaluations for bartending staff, providing constructive feedback for improvement.
Administrative Assistant
Razzo's Cajun Cafe
03.2017 - 06.2019
- Managed confidential employee records and supported payroll processing for a staff of 40+, ensuring 100% accuracy and on-time submission.
- Conducted thorough pre-employment processes, including employment, education, certification/license verifications, professional references, and criminal background checks, ensuring full compliance before hire.
- Assisted with new hire paperwork, training materials, and orientation support, contributing to smoother onboarding experiences for new employees.
- Scheduled executive meetings, coordinated calendars, and prepared agendas and meeting notes, enhancing team alignment and project tracking.
- Processed and prepared daily bank deposits, ensuring accurate cash handling and compliance with financial policies.
- Maintained both digital and physical filing systems, reducing document retrieval times by 35% through improved organization.
Education
Associate of Science - Human Resources
Dallas College
Dallas, TX12-2024
Skills
- Employee engagement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
Certification
- Human Resources Certificate
- First Aid/CPR Certificate
Timeline
Assistant Manager in Training
Shell Shack
05.2025 - Current
Bartender Trainer
Shell Shack
04.2024 - 05.2025
Health Unit Coordinator
Parkland Hospital
03.2019 - 02.2026
Administrative Assistant
Razzo's Cajun Cafe
03.2017 - 06.2019
Associate of Science - Human Resources
Dallas College