Sereta Newton

• Connie, Market Manager moved me to Store 13859 to help manager with Ecolab and Company policies and cash reports.
• Supervised daily operations to ensure compliance with store policies and procedures.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Conducted regular audits of cash handling processes to ensure accuracy and minimize discrepancies.
• Enhanced team productivity by providing ongoing training and coaching to staff members.
• Assisted in hiring decisions by reviewing applications, conducting interviews, and evaluating candidate qualifications for fit within the team dynamic.
• Collaborated with management to develop and execute promotional events, driving sales growth.
• Trained and mentored new employees on customer service best practices and operational efficiency.
• Ensured compliance with health and safety regulations during daily operations.
• Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
• Developed team schedules, optimizing coverage during peak business hours for efficiency.

* Online Training to learn store operations and cash handling

* Moved to customer service and sales floor due to employee excessive turnover rate

* I cleaned store and brought up to ecolab Cleanliness Standards

• Supported daily store operations by assisting with inventory management and merchandising tasks by stocking, removing expired stock and creating sales labels to display correct prices to customers.

* Maintain company policies and procedures with health and safety regulations for food products.

• Implemented effective cash handling procedures, ensuring accuracy during transactions.
• Implemented loss prevention measures to reduce shrinkage, ensuring accurate inventory counts and secure storage practices.
• Interacted well with customers to build connections and nurture relationships.
• Helped remove panhandlers and homeless from living around the store.

• Assisted customers in locating products throughout the store.
• Participated in training sessions to learn company procedures and policies.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Arranged merchandise in an attractive manner to promote sales.
• Sorted returned merchandise for restocking or disposal.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Conducted regular audits of cash handling processes to ensure accuracy and minimize discrepancies.
• Enhanced team productivity by providing ongoing training and coaching to staff members.
• Assisted in hiring decisions by reviewing applications, conducting interviews, and evaluating candidate qualifications for fit within the team dynamic.
• Collaborated with management to develop and execute promotional events, driving sales growth.

• Monitored trainee progress and provided constructive feedback regularly.
• Implemented safety protocols during training to ensure a safe work environment.
• Participated in and attended meetings or seminars to obtain information for use in training programs.

• Maintained product displays and ensured store cleanliness.
• Educated customers on warranty and return policies effectively.
• Managed inventory by restocking shelves and organizing merchandise.
• Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
• Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
• Completed price changes, Viz-pick and Pinpoint

• Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
• Assisted customers in selecting apparel items that best fit their needs and preferences.
• Set new MOD's and stocked, zoned and restocked
• CAP backroom overstocked sales table items to moved to the sales floor for customers

• Supervised daily production operations to ensure efficiency and compliance with standards.
• Implemented process improvements to enhance productivity and reduce waste in operations.
• Trained new staff on production processes and procedures.
• Monitored inventory levels, ordered supplies to keep freezers and coolers stocked, so the department had an adequate amount to meet customer needs.

• Conducted regular inspections of facilities ensuring maintenance standards met.
• Fostered positive relationships with guests addressing concerns promptly.
• Supervised front desk staff in providing excellent customer service experiences for guests.
• Resolved guest complaints
• Oversaw nightly operations to ensure guest satisfaction and safety protocols were met.

• Conducted nightly audits of financial transactions and guest accounts for accuracy.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Coordinated with housekeeping staff to ensure room readiness for incoming guests.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Completed end-of-day reconciliations of cash drawers and credit card transactions.
• Responded to customer inquiries regarding hotel services, reservations, directions.
• Verified that all charges posted were accurate prior to submitting final bills to guests.
• Reported any discrepancies immediately upon discovering them.
• Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Supervised daily operations at the front desk including check-ins and checkouts, reservations.

• Supervised daily reservations operations and managed staffing schedules.
• Trained team members on reservation systems and customer service protocols.
• Coordinated group bookings and special requests for guests.
• Resolved customer inquiries and complaints with professionalism and efficiency.
• Collaborated with sales and marketing teams on promotional campaigns.
• Advised customers on hotel services, amenities, rates, availability and packages offered.
• Assisted with training new employees on the reservation process.
• Provided guidance and support to front desk agents when needed.
• Reviewed guest information and payment options, checking for accuracy, and completeness.
• Assisted customers via phone by providing confirmations, answering questions, and offering general information.
• Researched and resolved customer issues.