Janae Dukes
Carrollton,GA
Summary
Results-driven professional skilled in optimizing store operations and ensuring exceptional customer satisfaction. Experienced in implementing process improvements, training staff, and maintaining accuracy in cash handling, contributing to enhanced team productivity and loyalty.
Overview
2
2
years of professional experience
Work History
Assistant Manager in Training
Dunkin Donuts
Carrollton, GA
03.2024 - Current
- Assisted in daily operations to ensure efficient service and optimal customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Conducted regular quality checks to ensure product consistency and adherence to company standards.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Collaborated with team members to optimize store operations and improve workflows.
- Trained new cashiers on procedures, policies, and best practices for customer service.
Education
High School Diploma -
Central High School
Carrollton, GA05.2025
Skills
- Compliance management
- Employee engagement
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Customer assistance
- Work ethic and integrity
Timeline
Assistant Manager in Training
Dunkin Donuts
03.2024 - Current
High School Diploma -
Central High School