Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isley Rogers

Houston,TX

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Team Leader

TaskUs
San Antonio, TX
01.2022 - 02.2024
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Transcribed calls
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Delivery Driver

Amazon
San Antonio, TX
02.2018 - 02.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Customer Service Representative

Calling Agent/Verizon
San Antonio, TX
04.2015 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

CSR

Conduit Global Call Center
San Antonio, TX
05.2015 - 03.2016
  • Answered constant flow of customer calls with minimal wait times.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Upsell Products

CSR

Atento
San Antonio
05.2013 - 05.2015
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Colony Park
Beaumont, TX
05.2010

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Quality Improvement
  • Daily workflow improvement
  • Client Support
  • Customer Service
  • Valid Driver's License
  • GPS Operation
  • Scheduling
  • Follow-up skills

Timeline

Team Leader

TaskUs
01.2022 - 02.2024

Delivery Driver

Amazon
02.2018 - 02.2022

CSR

Conduit Global Call Center
05.2015 - 03.2016

Customer Service Representative

Calling Agent/Verizon
04.2015 - 03.2019

CSR

Atento
05.2013 - 05.2015

High School Diploma -

Colony Park
Isley Rogers