Ismaaeel HARRIS-RIVAS
MIAMI,FL
Summary
Luxury retail expert with 8 years of experience in client relationship management and high-end sales. Achieved significant revenue growth through personalized service and effective client engagement strategies. Proven ability to enhance client loyalty and satisfaction through consultative selling techniques.
Overview
8
8
years of professional experience
Work History
Jewelry Consultant
Brilliant Earth
Georgetown, DC
11.2024 - 03.2026
- Cultivated trust through ongoing client communication, resulting in increased repeat business.
- Conducted tailored consultations to deliver personalized service experiences based on client preferences.
- Resolved customer inquiries promptly, enhancing long-term relationships and satisfaction.
- Informed clients on jewelry care, enhancing product quality and longevity awareness.
- Oversaw high-value transactions, ensuring accuracy while safeguarding client trust.
- Delivered bespoke services to VIP clientele, boosting brand loyalty and satisfaction.
Client Advisor
Versace
MIAMI, FL
02.2022 - 10.2024
- Cultivated trust through ongoing client communication, leading to increased repeat business.
- Conducted tailored consultations to deliver personalized service experiences based on client preferences.
- Resolved customer inquiries promptly, enhancing long-term relationships and satisfaction.
- Educated clients on jewelry care, promoting awareness of product quality and longevity.
- Oversaw high-value transactions, ensuring accuracy while safeguarding client trust.
- Provided bespoke services to VIP clientele, strengthening brand loyalty and satisfaction.
Client Advisor/ Runner
Alexander McQueen
MIAMI, FL
10.2021 - 02.2022
- Cultivated trust through ongoing client communication, leading to increased repeat business and stronger client relationships.
- Conducted tailored consultations to deliver personalized service experiences based on client preferences.
- Resolved customer inquiries promptly, enhancing long-term relationships and satisfaction.
- Informed clients on jewelry care, promoting product quality awareness and longevity.
- Oversaw high-value transactions, ensuring accuracy while safeguarding client trust.
- Delivered bespoke services to VIP clientele, boosting brand loyalty and satisfaction.
Sales Associate
Nordstrom Kids Wear
McLean , VA
10.2017 - 10.2021
- Increased store revenue through strategic styling recommendations, boosting client satisfaction and loyalty.
- Managed high-value transactions with precision, ensuring accuracy and maintaining client trust.
- Delivered bespoke service to VIP clients, fostering relationships that increased repeat business.
- Coordinated inter-store transfers and expedited time-sensitive client requests, improving overall client service experience.
- Educated customers on inspiration and craftsmanship behind unique pieces to enhance engagement.
- Resolved inquiries promptly while maintaining visual merchandising standards, enhancing overall in-store experience.
Education
High School Diploma -
Henry E Lackey
Indian Head, MD06-2015
Skills
- Jewelry knowledge
- Luxury sales expertise
- Sales strategy
- Client management
- VIP management
- Customer engagement
- Inventory oversight
- Operations management
- AI prompt engineering
- AI image and video generation
- Prompt optimization
- Generative AI workflows
- Visual AI content creation
- Creative AI direction
- AI content refinement
- Grok and Falai integration
- Nano banana application
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Jewelry Consultant
Brilliant Earth
11.2024 - 03.2026
Client Advisor
Versace
02.2022 - 10.2024
Client Advisor/ Runner
Alexander McQueen
10.2021 - 02.2022
Sales Associate
Nordstrom Kids Wear
10.2017 - 10.2021
High School Diploma -
Henry E Lackey