Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Fernandez

LIHUE,HI

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Jewelry Consultant

Macy's
06.2007 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Completed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Located merchandise across various stores to address customer needs.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Informed customers of upcoming promotions.
  • Worked with loss prevention in monitoring shopper behavior.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Prepping monthly/ weekly jewelry logs
  • Filing merchandise manifest papers

Teacher's Assistant

Kauai Community College EDDC
05.2005 - 12.2006
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepping outside playground equipment.
  • Prepping breakfast or snacks for the children.

Dental Assistant

Paul Hamamoto D.D.S INC
06.2005 - 08.2005
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Education

N/A - Early Childhood Education

Kauai Community College
Lihue, HI

High School Diploma -

Kauai High School
Lihue, HI
05.2000

Skills

  • Merchandise Presentation
  • Product Knowledge
  • Merchandising
  • Product Availability
  • Credit Applications
  • Consultative Sales
  • Retail Sales
  • Gemstones and Precious Metals
  • Returns Policies
  • Ear Piercing
  • Safety and Cleanliness Standards
  • Jewelry Polishing
  • Merchandise Receiving and Handling
  • Effective Customer Communication
  • Cleaning and Maintenance
  • Strategic Selling
  • Jewelry
  • Diamond and Gem Knowledge
  • Stocking and Replenishing
  • Store Opening and Closing
  • Customer Experience
  • Flexible Hours
  • Customer Service and Assistance
  • Cash Register Operations
  • Cash Handling
  • Event Planning
  • Diamond Sales
  • Delivery Arrangements
  • Transaction Processing
  • Promotions
  • Ability to Lift 40 Pounds

Timeline

Jewelry Consultant

Macy's
06.2007 - Current

Dental Assistant

Paul Hamamoto D.D.S INC
06.2005 - 08.2005

Teacher's Assistant

Kauai Community College EDDC
05.2005 - 12.2006

N/A - Early Childhood Education

Kauai Community College

High School Diploma -

Kauai High School

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Michelle Fernandez