Ismael Arce Santiago
Shamokin,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Age In Place Home Care
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record client and caregiver data.
Front Desk Administrative Assistant
Brace Busters
07.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
- Prepared daily reports for upper management detailing front desk activities and visitor trends.
Laundry Attendant
Hunting Park Laundry Zone
03.2021 - 07.2021
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Demonstrated strong attention-to-detail when folding clean linens according to exceptional standards.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
Customer Service Representative
Connective Wireless: Boost Mobile
07.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Jules E. Mastbaum Vocational Tech
Philadelphia, PA06.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Time Management
- File Organization
- Customer and client relations
- Filing
- Strong Problem Solver
- Scheduling
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Appointment Scheduling
- Deadline-oriented
- Meticulous attention to detail
- Data Management
- Data Collection
- Tech-Savvy
- Internal Communications
- Employee timesheet processing
- Expense Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Age In Place Home Care
10.2022 - Current
Front Desk Administrative Assistant
Brace Busters
07.2021 - 02.2022
Laundry Attendant
Hunting Park Laundry Zone
03.2021 - 07.2021
Customer Service Representative
Connective Wireless: Boost Mobile
07.2019 - 01.2021
High School Diploma -
Jules E. Mastbaum Vocational Tech
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