Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ismael Castillo

Miami,FL

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
12.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Monitored workflow to improve employee time management and increase productivity
  • Supported Clean play and ensured Sirens eye program
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

Front Desk Receptionist

Fast Care Urgent Care
02.2023 - 02.2024
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Camp Director

Hack shack Studio
06.2018 - 08.2022
  • Oversaw team of counselors and support team members
  • Communicated with parents, staff and teachers regarding children or program issues
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
  • Streamlined communication between staff members, which led to increased efficiency and better collaboration during daily camp operations.

Security Supervisor

North Beach Elementary School
07.2017 - 09.2021
  • Oversaw team of security officers and managed scheduling and performance evaluations
  • Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.

Education

High School Diploma -

American Academy of Pinecrest
Pinecrest, FL
06.2010

Skills

  • Financial Management
  • Revenue Quotas
  • Staff Management
  • Safety Awareness
  • Training and Development
  • Conflict Resolution Techniques

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Front Desk Receptionist

Fast Care Urgent Care
02.2023 - 02.2024

Shift Supervisor

Starbucks
12.2020 - Current

Camp Director

Hack shack Studio
06.2018 - 08.2022

Security Supervisor

North Beach Elementary School
07.2017 - 09.2021

High School Diploma -

American Academy of Pinecrest

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Ismael Castillo