Ismael Castro
Chatsworth
Summary
Dedicated customer service professional with proven skills in conflict resolution, active listening, and relationship building. Committed to enhancing customer satisfaction and driving operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Petco
Los Mochis, Sinaloa
02.2024 - 11.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Maintained knowledge of pet products and services to provide accurate recommendations.
- Processed transactions and managed cash register operations for seamless checkouts.
- Collaborated with management to streamline store operations and improve service quality.
- Supported promotional events by engaging customers and showcasing featured products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
La Michoacana Ice Cream Parlor
San Fernando, CA
02.2022 - 10.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selections, providing exceptional service and support.
- Managed cash drawer, ensuring balanced transactions at the end of shifts.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with team members to streamline order processing and improve service speed.
- Implemented inventory management practices, reducing wastage and optimizing stock levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Representative
Adidas Store
Northridge, CA
01.2020 - 11.2022
- Trained new team members on customer service protocols and product knowledge.
- Implemented feedback from customers to enhance service delivery and product offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Arleta High School
Arleta, CA06-2021
Bachelor of Architecture - Architecture
Instituto Tecnologico De Los Mochis
Los Mochis, Sinaloa06-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Product knowledge
- Order processing
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Petco
02.2024 - 11.2026
Customer Service Cashier
La Michoacana Ice Cream Parlor
02.2022 - 10.2024
Customer Service Representative
Adidas Store
01.2020 - 11.2022
Bachelor of Architecture - Architecture
Instituto Tecnologico De Los Mochis
High School Diploma -
Arleta High School