Ismael Cisse
Concord,MA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and team efficiency at 80 Thoreau. My adeptness in time management and strong work ethic, coupled with exceptional teamwork and collaboration skills, led to a notable reduction in wait times and improved order accuracy, fostering a positive and productive work atmosphere.
Overview
10
10
years of professional experience
Work History
Food Runner
80 Thoreau
03.2015 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Assisted in training new food runners, improving team efficiency and service quality.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
Education
Bachelor Of Fine Arts - Acting
Nazareth College of Rochester
Rochester, NY05.2021
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Memory retention
Languages
French
Professional Working
Timeline
Food Runner
80 Thoreau
03.2015 - Current
Bachelor Of Fine Arts - Acting
Nazareth College of Rochester
Similar Profiles
Selina SaundersSelina Saunders
Youth Coordinator at Thoreau Community CenterYouth Coordinator at Thoreau Community Center
Sicily CoppolinoSicily Coppolino
ABA Assistant at Thoreau Elementary SchoolABA Assistant at Thoreau Elementary School
Candelaria HernandezCandelaria Hernandez
Cafeteria Worker at Thoreau Demonstration AcademyCafeteria Worker at Thoreau Demonstration Academy