Ismael Collazo
Escondido,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Starbucks Shift Supervisor
Caesars Rewards
777 S Resort Dr, Valley Center, CA 92082
12.2021 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed the scheduled team for the shift and assisted them with any questions or problems
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Worked on payroll for team member's hours done
Starbucks Cashier Host Barista
Caesars Entertainment
777 S Resort Dr, Valley Center, CA 92082
08.2019 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs, always available to help.
- Helped customers complete purchases, locate items and join Caesars Rewards programs.
- Restocked and organized merchandise in front lanes.
- Would inform guests of any events in casino or help locate areas.
- Provide great customer service by greeting our guests as they enter the outlet.
- Educate customers on our drinks in order to help them make a purchase
- Maintain calm attitude during periods of high volume or events
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provide quality beverages to according to starbucks requirements
Education
High School Diploma -
Valley Center High School
Valley Center, CA07.2019
Skills
- Business Development
- Safety Awareness
- Time Management
- Conflict Resolution Techniques
- Staff Management
- Productivity Performance
- Active Learning
- Monetary Transactions
- Self Motivated
- Hard Work Ethic
- Creativity
- Adaptability
Hobbies
- Work hard at the gym as I believe it builds strong discipline and I'm fortifying myself
- Study other languages to open more communication and learn about culture
- Practice guitar as it helps build concentration and listening skills
- Through creating artworks by sketch or painting I developed patience and focus
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Starbucks Shift Supervisor
Caesars Rewards
12.2021 - 11.2022
Starbucks Cashier Host Barista
Caesars Entertainment
08.2019 - 11.2022
High School Diploma -
Valley Center High School