Ismael Costilla
Chicago,IL
Summary
Dynamic customer service experience professional with a proven track record at all my listed past and current roles , excelling in inventory management and client relationship building. Skilled in Excel and decision-making, I enhance customer satisfaction through effective training and metric tracking, driving loyalty and repeat business while swiftly resolving issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager, Customer Service
Bowls Of Rice
01.2024 - Current
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
Customer Service Representative
Chicago Southloop Company
02.2021 - 01.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Artpix 3D
03.2020 - 04.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service .
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Kohl's
01.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Morton East H.S
Cicero, IL07.2017
Skills
- Customer service expertise
- Microsoft outlook, word, and Excel
- Decision-making
- Metric tracking
- New hire training
- Administrative support
Certification
- Management Certification
- OSHA Certified
- Food Handlers
- Forklift Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager, Customer Service
Bowls Of Rice
01.2024 - Current
Customer Service Representative
Chicago Southloop Company
02.2021 - 01.2024
Customer Service Representative
Artpix 3D
03.2020 - 04.2022
Customer Service Representative
Kohl's
01.2018 - 03.2020
Morton East H.S
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