Ismael Cruz Farfan
San Jose,United States
Summary
Service-driven Body Shop Production Manager bringing ten years of experience in the automotive collision industry. Effective leadership skills, fostering team productivity, organizational profitability and operational efficiency. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention. With attention to detail and quality control.
Overview
10
10
years of professional experience
Work History
Collision Supervisor
Tesla Collision
Sunnyvale, CA
11.2023 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
Body Shop Production Manager
SCR Collision
Hayward, CA
08.2021 - 09.2023
- Assigned and distributed work orders to technicians.
- Supervised and managed shop operations and tasks.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Ensured that repairs were up to factory standards and specifications.
- Created sales forecasts through CCC ONE software.
- Managed weekly payroll including commission checks for body and paint technicians.
Automotive Refinish Technician
Silicon Valley Auto Body
Sunnyvale, CA
11.2016 - 07.2021
- Inspected body repairs prior to priming and refinishing vehicles to ensure repairs were done to factory standards.
- Prepped vehicles for refinish, such as applying primer surfacer. sanding, blocking and masking.
- Refinished vehicles and ensured finish was up to factory specifications.
- Color matching, including three and four stage colors.
- Color sand panels and polish to get rid of nay paint defects.
- Supervised and managed detail department.
Automotive Paint Technician
Caliber Collision
Mountain View, CA
08.2014 - 10.2016
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Used surface preparation and painting techniques to paint surfaces of cars, trucks and fleet vans.
- Removed rust and other debris from surfaces to paint and fill cavities and dents using sandpaper, wire brush and body fillers and applicators.
- Sprayed specified amounts of finish, primer and protective and decorative coatings onto vehicle surfaces.
Education
High School Diploma -
Andrew P. Hill High School
San Jose, CA05.2013
Skills
- I-CAR Paintmaker Certified
- Bilingual, fluent in Spanish and English
- Critical Thinker
- Problem Solver
- Color Matching
- Team player
- Leader
- Sales forecasting
- Project development
- Great communication skills
- Customer Service
- Promote positive and healthy work environment
- Great communication skills
- Customer Service
- Promote positive and healthy work environment
Timeline
Collision Supervisor
Tesla Collision
11.2023 - 04.2024
Body Shop Production Manager
SCR Collision
08.2021 - 09.2023
Automotive Refinish Technician
Silicon Valley Auto Body
11.2016 - 07.2021
Automotive Paint Technician
Caliber Collision
08.2014 - 10.2016
High School Diploma -
Andrew P. Hill High School