Ismael De Santiago Alcala
University Place
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Tomlinson Linen Services
Tacoma
03.2025 - Current
- Assisted customers with inquiries about linen services and product offerings.
- Processed orders efficiently using company-specific software tools.
- Resolved customer complaints by providing timely and effective solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Service Sales Representative
Cintas Corporation
04.2021 - 07.2024
- Frequent face-to-face contact with customers and delivers uniforms, products, and supplies that are essential for their workday.
- Also replace used and outdated products, services equipment, and identifies additional products and services that customers may need.
- Developed strong customer relationships through regular communication and follow-up.
- Trained new sales staff on company policies and product knowledge.
- Evaluated driver performance to identify areas for improvement and provide feedback.
- Mentored new trainers on best practices in driver education and training methods.
- Managed fleet operations and logistics to ensure timely vehicular deployment.
- Coordinated vehicle maintenance schedules and inspections for optimal performance.
Customer Account Manager
Rent-A-Center
05.2016 - 03.2021
- Responsible for overseeing the day-to-day account activities of a company's customers.
- Required to provide general relationship management, technical assistance, up selling, and customer support to the client.
- Includes helping the company in retaining its customers.
Sales Manager
Aarons
01.2014 - 05.2016
- Generate leads and closing agreements, process renewal payments, and physically handle merchandise to ensure our showroom floors are well maintained.
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements.
- Generate new business by developing and implementing community marketing strategies.
Education
High School Diploma -
Marysville High School
01.2011 - 06/2013
Skills
- Bilingual
- Teamwork
- Communication
- Problem-Solving
- Leadership
- Team Management
- CPR & First Aid
- Customer relationship management
- Product knowledge
- Software proficiency
Hobbies and Interests
- Olympic Style Weightlifting
- Trail Hiking
- Mountain Biking
- Competitive Gaming
Awards
- 1A High School Wrestling Districts Champion, 2009
- USAW Washington Open, 2015
- USAW Washington State Open 1st Place Medal, 2016
- High School Junior Olympics Track And Field, Awarded for First Place in the 100m, 200m, 4x100m Sprint Race, 2009
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Tomlinson Linen Services
03.2025 - Current
Service Sales Representative
Cintas Corporation
04.2021 - 07.2024
Customer Account Manager
Rent-A-Center
05.2016 - 03.2021
Sales Manager
Aarons
01.2014 - 05.2016
High School Diploma -
Marysville High School
01.2011 - 06/2013