Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ismael Desrosiers

Columbus

Summary

Dynamic Data Center Operator with TEKsystems, skilled in AWS infrastructure monitoring and asset management. Proven expertise in network troubleshooting and strong interpersonal communication. Successfully coordinated remote teams to enhance service availability, ensuring compliance with security protocols and optimizing operational efficiency. Committed to delivering high-quality technical support and training.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data Center Operator

TEKsystems
Columbus
02.2025 - Current
  • Company Overview: AWS
  • Monitor and support critical AWS infrastructure across multiple data centers.
  • Perform hardware diagnostics, break-fix services, and equipment installations.
  • Coordinate with remote teams to manage escalations and ensure service availability.
  • Track asset movement and maintain logs per security protocols.
  • Conduct daily walkthroughs for environmental checks.
  • AWS

Network Technician

Black Box
Columbus
04.2023 - Current
  • Installed and maintained structured cabling systems for enterprise clients.
  • Participated in network hardware installation and testing.
  • Mentored junior technicians and ensured project quality.

Helpdesk Support Technician

CNE Direct
Groveport
04.2023 - Current
  • Managed incoming IT assets and entered data into tracking systems.
  • Diagnosed and repaired basic hardware issues.
  • Supported asset disposition and recycling workflows.

Level 1 Help Desk Technician

Xtek Partners
Columbus
05.2024 - 02.2025
  • Provided Tier 1 technical support for a local school district.
  • Supported Chromebook troubleshooting and Windows imaging.
  • Diagnosed basic network and A/V issues in classroom environments.
  • Documented resolutions in the district ticketing system.

Direct Support Professional (DSP)

Hattie Larlham
Columbus
08.2017 - 05.2023
  • Provided personal care and medication administration.
  • Managed schedules and maintained accurate documentation.
  • Ensured compliance with healthcare procedures and reported health changes.

Education

IT Support and CompTIA A+ Training Program -

Per Scholas
Columbus, OH
01.2023

High School Diploma -

Horizon Science Academy
Columbus, OH
06.2014

Skills

  • Data Center Operations & Monitoring
  • Chromebook & Windows Device Support
  • Network Troubleshooting (Wired/Wireless)
  • Virtualization & Imaging Tools (Windows, MDT)
  • A/V Hardware Support (Smartboards, Projectors)
  • TCP/IP
  • DNS
  • DHCP
  • Asset Management & Inventory Tracking
  • HIPAA Compliance & Client Confidentiality
  • Wireshark
  • SNMP
  • Network Monitoring
  • Firewall Configuration
  • Routing/Switching
  • Conflict Resolution
  • End User Training
  • Strong Interpersonal and Communication Skills

Certification

  • CompTIA A+
  • Google IT Support
  • First Aid / CPR
  • ODD Medication Administration
  • State of Ohio Security Guard License

Timeline

Data Center Operator

TEKsystems
02.2025 - Current

Level 1 Help Desk Technician

Xtek Partners
05.2024 - 02.2025

Network Technician

Black Box
04.2023 - Current

Helpdesk Support Technician

CNE Direct
04.2023 - Current

Direct Support Professional (DSP)

Hattie Larlham
08.2017 - 05.2023

IT Support and CompTIA A+ Training Program -

Per Scholas

High School Diploma -

Horizon Science Academy

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Ismael Desrosiers