Ismael Eumana
Chicago,Illinois
Summary
Dynamic Outreach Case Manager with Renaissance Social Services, skilled in case management and client advocacy. Expertly coordinated essential services and developed comprehensive plans, enhancing client access to vital resources. Proven problem-solver with a positive attitude, ensuring clients' health and safety through effective communication and relationship building.
Overview
4
4
years of professional experience
Work History
Outreach Case Manager
Renaissance Social Services
07.2024 - Current
- Coordinate Client Services: Arrange essential services like transportation for medical appointments, help with housing support, and advocate with landlords and healthcare providers to meet clients’ needs. When prioritizing services, focus first on those critical to the client's health and safety, such as medical appointments or ensuring stable housing. Evaluate the urgency of other needs and allocate resources accordingly to manage caseloads effectively.
- Conduct Thorough Assessments: perform client intake interviews, use needs checklists, and create individualized service plans that you regularly update.
- Navigate Systems and Resources: Help clients with documentation, connect them with community resources such as food pantries or donation drives, and assist them with navigating agencies like the DMV or Social Security. Maintain an up-to-date resource list of standard agencies and services to consult, ensuring efficient and comprehensive support. This list can save time and aid in quick referrals, providing clients with the best possible assistance.
- Regular Check-Ins and Home Visits: Conduct weekly phone check-ins, monthly in-person visits, and keep case notes up to date to ensure everything is running smoothly for your clients, including arranging minor household repairs. Adjust the frequency of check-ins and visits based on client needs or agency policy to effectively manage diverse caseloads.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Case Worker Assistant
Chatholic Charities
10.2023 - 04.2024
- Data Management and Referrals: Oversaw detailed data entry for client records and managed incoming referrals to ensure accurate and up-to-date information.
- Appointment and Client Communication: Coordinated case manager appointments, sent out reminder letters, and responded to client inquiries related to the Department of Aging.
- Training and Coordination with Agencies: Conducted weekly trainings and collaborated with external agencies to delegate tasks, ensuring all program standards were met.
- Assisted clients in navigating social services and resources.
Youth Care Worker
Heartland Alliance Human Care
06.2022 - 10.2022
- Mentor and Support for Migrant Youth: Served as a mentor and counselor for unaccompanied minors who crossed the border, ensuring they had a safe and supportive environment until they were reunited with family.
- Daily Living Assistance: Oversaw daily routines, including meals, homework, bedtime, and hygiene. Ensured participants followed schedules and maintained cleanliness of their living spaces.
- Activity and Behavior Management: Facilitated and supervised group activities, guided youth through new experiences, and monitored behavior during phone calls and free time. Provided gentle reminders of program rules and helped them adapt to the structure.
- Documentation and Safety Compliance: Maintained logs of daily activities, ensured all incidents and contacts were documented in a timely manner, and upheld safety protocols both inside and outside the facility.
- Household and Facility Care: Assisted with cleaning, organizing communal areas, and making sure the living environment was orderly and welcoming for all participants
Education
Bachelor of Arts - Global Studies
Northeastern Illinois University
Chicago, IL12-2020
Associate of Science - Social Sciences Education
Olive Harvey College
Chicago, IL05-2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Documentation and reporting
- Relationship building
- Positive attitude
- Client advocacy
- Community resources
- Home visits and inspections
Languages
English
Native or Bilingual
Timeline
Outreach Case Manager
Renaissance Social Services
07.2024 - Current
Case Worker Assistant
Chatholic Charities
10.2023 - 04.2024
Youth Care Worker
Heartland Alliance Human Care
06.2022 - 10.2022
Bachelor of Arts - Global Studies
Northeastern Illinois University
Associate of Science - Social Sciences Education
Olive Harvey College