Ismael Hernandez
St Cloud,FL
Summary
Proven leader with extensive experience at Goodwill Industries of Central Florida, excelling in store management and team development. Demonstrated ability to enhance customer experience and meet production quotas, showcasing strong leadership and active listening skills. Achieved significant improvements in operational efficiency and employee performance, driving success through strategic planning and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Assistant Team Leader
Goodwill Industries of Central Florida
11.2024 - Current
- As an Assistant Team Leader, I am responsible for assisting in generating revenue and controlling expenses, supervision of personnel, scheduling, reporting, supplies, safety, and security and providing exceptional customer service to employees and customers
- The ATL hires, trains, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions
- Operates the store within budgeted expense to revenue ratios and by donors per square foot
- Maintains labor and payroll in accordance with GICF policies and procedures
Production Team Leader
Goodwill Industries of Central Florida
02.2024 - 11.2024
- As a Production Team Leader, I have been responsible for overseeing all aspects of Textile and Hard Goods production
- Primary duties include meeting production quotas, researching and familiarizing oneself with incoming items and brands, pricing donated goods, and training and developing staff
- Supervise and coordinate established policies involving producing and shipping textile products and hard goods
- Responsible for training and developing processors to ensure that we are offering exceptional service and that all Goodwill policies and procedures are being followed
- Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced
Keyholder
Goodwill Industries of Central Florida
06.2022 - 02.2024
- As a Keyholder, I have been able to ensure world-class customer service, POS sales, facility security, processing of merchandise, weekly scheduling for employees, and follow safety protocol adhere by Goodwill Industries of Central Florida
- Able to set goals and provide a rotation of inventory in the sales floor in a timely manner
- Mentor, Coach, and developed my employees to their fullest of their potential in each department by providing constructive feedback and positive reinforcement
- I am known by my sense of urgency, responsibility, and organization to allow a business to thrive by the work and effort of it is employees
Processor
Goodwill Industries of Central Florida
01.2020 - 06.2022
- As a Processor, I have experience in being responsible to greet donors with positive and grateful attitude, sort and price hard donated goods, place merchandise in the sales floor, rotate stock, load, and unload trucks for distribution of departments, maintaining production area clean and helping my team meet daily goals
Education
Business and Organizational Leadership
Valencia College
12-2022
Skills
- Store Management
- Payroll
- Customer Experience
- Product Knowledge
- Leadership
- Active listener
- Teamwork
Timeline
Assistant Team Leader
Goodwill Industries of Central Florida
11.2024 - Current
Production Team Leader
Goodwill Industries of Central Florida
02.2024 - 11.2024
Keyholder
Goodwill Industries of Central Florida
06.2022 - 02.2024
Processor
Goodwill Industries of Central Florida
01.2020 - 06.2022
Business and Organizational Leadership
Valencia College
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