Ismael Liwanag
Chicago,IL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Operations/ Hr Manager
Kohl's Department Stores, Inc
09.2020 - Current
- Manage the training processes for new hires on the operations and service teams, ensuring associates are skilled on process best practices, proper inventory procedures, productivity standards and how to leverage Kohl’s tools and resources.
- Oversee payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensure sound operational processes including receiving and processing product, stockroom management and omni channel fulfillment
- Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes
- Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
- Support and partner with merchandising leaders in store on merchandising incoming product ensuring to partner on placement and brand standards
Merchandising Manager
Kohl's Department Stores, Inc
08.2010 - 09.2020
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
Education
Associate of Science - Informatin Technology
Wilbur Wright College
Chicago06-2004
Skills
- Payroll
- Onboarding and orientation
- Employee evaluations
- Leadership development
- Strong people management skills and ability to develop talent
- Customer service
- Inventory management/Inventory Control
- Schedule management
- Delegation
- Planning and implementation
- Operations oversight
- Risk management
Timeline
Operations/ Hr Manager
Kohl's Department Stores, Inc
09.2020 - Current
Merchandising Manager
Kohl's Department Stores, Inc
08.2010 - 09.2020
Associate of Science - Informatin Technology
Wilbur Wright College
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