Ismael Mirabal-Nunez
Salem,MA
Summary
Detail-oriented Front Desk Agent with over 2.5 years of hospitality experience and more than a decade in customer service. Demonstrates exceptional organizational skills and the ability to multitask effectively in fast-paced environments, ensuring seamless operations. Recognized for strong leadership capabilities and a commitment to maintaining high-quality standards while adapting to diverse guest needs. Aiming to enhance guest experiences and contribute to team success in a dynamic hospitality setting.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hampton Inn Salem/Boston
Salem, USA
07.2022 - Current
- Warmly greet guests, set a positive atmosphere, and create a great first impression of the hotel.
- Provided excellent customer service while upholding company policies.
- Addressed customer needs in a timely manner.
- Answering phone calls, creating reservations and handling company inquiries.
- Resolve guest complaints and issues in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Restocked suite shop pantry and sanitized frequently touched surfaces across common spaces.
Assistant Manager/ Cashier / Point of Sales Associate/ Grocery Stocker
Market Basket
Danvers, USA
08.2015 - 07.2022
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally in accordance with company policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of science degree - Business Administration with a concentration in Management
Salem State University
Salem, MA05.2024
High School Diploma -
Salem Academy Charter School
Salem, MA05.2019
Skills
- Customer service
- Knows english and spanish
- Oral and written communications
- Front desk management
- Problem-solving skills
- Time management
- Supply replenishment
- Property management systems
- Administrative skills
- Hospitality services
- Microsoft office
- Housekeeping
Pronouns
He/Him
Timeline
Front Desk Agent
Hampton Inn Salem/Boston
07.2022 - Current
Assistant Manager/ Cashier / Point of Sales Associate/ Grocery Stocker
Market Basket
08.2015 - 07.2022
Bachelor of science degree - Business Administration with a concentration in Management
Salem State University
High School Diploma -
Salem Academy Charter School
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