Ismael Pierre
Chula Vista,CA
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Alila Marea Beach Resort
2100 N Coast HW 101
06.2023 - Current
- Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
- Facilitated efficient room assignments and reservation processes to enhance guest experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Instructed new front desk personnel on essential operational protocols and customer service best practices to ensure seamless service delivery.
- Executed process enhancements to boost front desk efficiency and elevate guest satisfaction.
- Executed responsibilities of manager on duty during full-time overnight agent for over a year, enhancing decision-making skills and addressing challenges autonomously.
Hospitality Team Member
Exclusive Hospitality
3777 La Jolla Village Dr San Diego, CA 92122
01.2023 - 06.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained and supervised staff to provide highest level of customer service.
- Developed and executed strategies to improve operational efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Sought and analyzed customer feedback to identify areas for improvement.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Prepared reports on guest satisfaction levels and other metrics.
- Identified opportunities for upselling additional hotel services or amenities during guest interactions leading to increased revenue generation.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Initiated feedback collection from guests to identify areas of improvement.
- Facilitated smooth operations during events and functions, handling logistics and guest relations.
- Collaborated with housekeeping team to ensure room readiness and swift turnover.
- Assisted guests with check-in and checkout processes, ensuring a smooth and hassle-free experience.
Security Guard
Ultimate Security Services
4211 Camino De La Plaza San Diego, CA 92173
08.2019 - 01.2020
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
LINCOLN HIGH SCHOOL
San Diego, CA06.2017
No Degree - Business Administration And Management
San Diego Mesa College
San Diego, CASkills
- Public Speaking
- Verbal and Written Communication
- Team Collaboration
- Adaptability and Dependability
- Volunteer Recruitment
- Customer Support
- Customer Needs Assessments
- Customer Loyalty
- Communicating with Clients
- Service Quality
- Hospitality and Accommodation
- Customer Inquiries
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
Spanish
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Exercising
My Exercising hobbies consists different types of activities such as: sports, weight-lifting, going on walks accompanied by family and friends.
Timeline
Front Desk Receptionist
Alila Marea Beach Resort
06.2023 - Current
Hospitality Team Member
Exclusive Hospitality
01.2023 - 06.2023
Security Guard
Ultimate Security Services
08.2019 - 01.2020
High School Diploma -
LINCOLN HIGH SCHOOL
No Degree - Business Administration And Management
San Diego Mesa College