Ismael Quintanilla
Tracy
Summary
U.S. Army veteran with CompTIA A+, Network+, Security+, and ITIL 4 certifications, holding an active DoD Secret clearance. Brings a solid foundation in network security, incident response, and enterprise IT operations. Experienced in configuring, maintaining, and securing routers, switches, and firewalls, as well as managing user access, network connectivity, and security controls. Proficient in troubleshooting hardware and software issues, monitoring system performance, and analyzing network logs to identify and resolve potential threats. Recognized for reliability, attention to detail, and the ability to remain calm and effective in high-pressure environments. Motivated to apply strong technical expertise and disciplined work ethic to support and enhance network security operations within a growing organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student
Western Governors University
06.2024 - Current
- Generated reports detailing findings and recommendations.
- Manage time efficiently without supervision to complete classes.
- Completed CompTIA Trifecta and other assignments related to the fundamentals of cybersecurity.
Technical Support Specialist
Crosslink Tax
09.2024 - 04.2025
- Resolved incoming help requests from end users via phone, chat, and JIRA ticketing system.
- Installed and troubleshot hardware related to Crosslink Software, including Topaz, printers, and LAN connections.
- Assisted customers with onboarding procedures to facilitate smooth transitions.
IT Help Desk Technician/ Fuel Distribution Operator
Maytag Aircraft LLC
11.2022 - 07.2024
- Diagnosed and resolved internet connectivity, router issues, modem issues, printer, and peripheral as well as computer hardware issues.
- Monitored fuel quality, FP gauges, and pipeline valves to ensure compliance with operational standards.
- Set up 2K and 5K-gallon trucks for efficient fuel operations at airfield, gas station, and field.
92F Petroleum Supply Specialist
US ARMY
10.2017 - 10.2022
- Conduct testing on petroleum products for issuing.
- Lead a team of 6 soldiers for daily operations.
- Accounted and issued over 500,000 gallons of fuel in a span of 5 years without incidents.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT11-2026
92F Certification -
Petroleum Supply Specialist Course
Fort Lee, VA12.2018
General Educational Development - undefined
Stockton Adult School
Stockton, CA07.2017
Skills
- Firewall fundamentals
- Proficient in Windows 10 and 11
- Experience with incident response strategies
- Fast learner
- Punctual and reliable
Certification
- CompTIA Security+
- CompTIA A+
- CompTIA Networks+
- ITIL 4 Foundations certification
- IBM Granite Code generation and optimization certification
- Fuel Handlers Course, US ARMY 92F Hazmat certification
Languages
English
Spanish
Timeline
Technical Support Specialist
Crosslink Tax
09.2024 - 04.2025
Student
Western Governors University
06.2024 - Current
IT Help Desk Technician/ Fuel Distribution Operator
Maytag Aircraft LLC
11.2022 - 07.2024
92F Petroleum Supply Specialist
US ARMY
10.2017 - 10.2022
General Educational Development - undefined
Stockton Adult School
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
92F Certification -
Petroleum Supply Specialist Course
Military Accomplishments
- Army Commendation Medal, 1
- Army Achievement Medal, 4
- Army Good Conduct Medal, 1
- Korea Defense Ribbon, 1
- National Defense Service Medal, 1
- Global War on Terrorism Service Medal, 1