Summary
Overview
Work History
Education
Skills
References
Singing, reading, writing.
Timeline
Generic

Ismael Ramirez

Mesa,Arizona

Summary

Motivated, hard-working leader experienced in a variety of fields who is eager and quick to learn. Adept at communicating/delegating, detail-oriented, open to new experiences/ideas, excellent with time management, and immerse completely into all projects at-hand.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Swail Ground Inc. at FedEx
04.2021 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries and pick-ups by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Amazon Delivery Driver

MCQ6 Logistics
12.2020 - 01.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Driver/Mover

2 MEN AND A TRUCK
08.2019 - 11.2020
  • Cleaning my assigned truck each morning and ensuring we possess all the necessary tools/equipment for our given jobs that day
  • Ensuring the truck was operable before heading out by checking the exterior, interior and fluids/engine/oil of the truck
  • Driving the crew to and from our move(s) throughout the day and ensuring optimal security of the load in the truck before driving to the next destination
  • Padding and wrapping the required items to ensure maximum safety, then dollying and/or carrying all the customer's requested items to the truck
  • Packing items accordingly for optimal security and then tie them down with either bungee or ratchet straps to ensure their protection
  • Unloading the items for the customer in their desired location(s)
  • Oftentimes this included disassembling and reassembling items such as bed frames and other items which were unable to fit through doorways otherwise
  • Effectively communicating with our customers throughout the move to ensure everything was accordingly loaded/packed/unloaded to their needs/wants
  • Reviewing and explaining the necessary paperwork with the customer for the move and calculating, then handling their payment for the move.

Quality Assurance Analyst

INSTACART, 24-7 IN TOUCH
05.2019 - 07.2019
  • Auditing customer service representatives' calls and/or chats (70-90 per week) in order to ensure our agents were properly following procedures as well as effectively communicating correct information in a punctual, professional manner
  • Convening with the Quality Assurance Team for weekly calibrations to stay current with updates
  • Send emails to my assigned Team Lead to inform them of any recent updates as well as the overall statistics of the Team Lead's team
  • Sit one-on-one with struggling agents who needed guidance with following procedures
  • Hosted two Poetry Jams for the Quality Assurance and other management teams as a team-building exercise.

Instacart Customer Support Representative

INSTACART, 24-7 IN TOUCH
10.2018 - 05.2019
  • Handling a variety of calls for both Instacart shoppers which consisted of assisting shoppers with using and troubleshooting the Instacart shopper app and assisting them with any hiccups they might encounter in the process of both shopping and delivering orders to customers
  • Contacting customers to communicate to them any issues that may occur with their orders and then helping them resolve those issues
  • Navigating shoppers to customer's addresses, sometimes even using instructions from customers or conferencing calls
  • Helping customers place orders or cancelling orders/memberships; refunding items for customers or setting up redeliveries/reschedules; deescalating upset customers and either helping them resolve issues or escalating calls to superiors
  • Chosen to be on the launch team for Instacart Shopper Chat (before my 90-day Probationary period ended)

Framer/Sider

OLSEN BROTHERS CONSTRUCTION
09.2016 - 10.2018
  • Taking care of all the hardware on the exterior and interior of the house such as: nailing RSP4s on bottom and top plates, nailing all M straps, nailing any other straps on the exterior
  • Building and installing shear panels, nail ply wood on exterior of houses and cut blocks
  • Building walls and windows and doors and soffits, drill anchor bolts, make sure the house passed the epoxy inspection
  • Applying the siding and trim on dozens of houses, going to owned homes to do warranties such as: floor squeaks, fix fascia, fix columns, walls, rebuild walls, and practically any little fix-it that can be done on a residential home
  • Labor to framer in 2-3 months; framer to pick-up/siding in a year.

Screen Printer

KRISTICH DESIGN
09.2012 - 05.2015
  • Printing customized designs (operating manual, automatic and heat-pressing machines) onto t-shirts, sweaters/hoodies, bags, jerseys, etc
  • Washing and drying screens after utilization then recoating them
  • Making banners and signs as well as throwing out the garbage.

Customer Care Representative

CONVEY HEALTH SOLUTIONS
10.2014 - 02.2015
  • Handling Med D Part D insurance calls consisting of: placing mail-order prescriptions, checking order statuses, enrolling to/unenrolling members from plan, paying premium bills and setting up payment methods, and answering all and any of potential subscribers' or members' inquiries
  • After being on the floor for less than a month, I was promoted to a 'permanent' status (first of my training class).

Head Photo Specialist

WALGREENS
07.2013 - 05.2014
  • Assisting customers with setting up photo orders and then processing photos as well as overall management/sanitation of photo laboratory
  • Assisting and ringing up customers both at front and photo register
  • Maintaining the store including the stockroom
  • Awarded Employee of the Month.

Education

High School Diploma -

Brawley Union High School
Brawley, CA
06.2011

Skills

  • Microsoft Word; savvy with all technological devices such as touch screen monitors, smartphones, scanners, photo printers, GPS
  • Creativity - Advanced with words (could help brainstorm with advertising or marketing); Proficient with numbers (money, simples figures, measurements, rudimentary arithmetic)
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Safe Driving
  • Clean Driving Record

References

  • John Patterson, Swail Ground Inc. at FedEx, (505) 787-0227
  • Robi Riel, Instacart at 24-7 In Touch, (602) 686-3783
  • Tony Olsen, Olsen Brothers Construction Supervisor, (602) 653-9944
  • Adrian Romero, Walmart Supercenter Former Co-worker, (480) 309-7422

Singing, reading, writing.

I am and have always been a voracious reader of all genres. I also love to write poetry and lyrics. I've been the lead singer for a number of bands/projects and have performed live,

Timeline

Delivery Driver

Swail Ground Inc. at FedEx
04.2021 - 09.2024

Amazon Delivery Driver

MCQ6 Logistics
12.2020 - 01.2021

Driver/Mover

2 MEN AND A TRUCK
08.2019 - 11.2020

Quality Assurance Analyst

INSTACART, 24-7 IN TOUCH
05.2019 - 07.2019

Instacart Customer Support Representative

INSTACART, 24-7 IN TOUCH
10.2018 - 05.2019

Framer/Sider

OLSEN BROTHERS CONSTRUCTION
09.2016 - 10.2018

Customer Care Representative

CONVEY HEALTH SOLUTIONS
10.2014 - 02.2015

Head Photo Specialist

WALGREENS
07.2013 - 05.2014

Screen Printer

KRISTICH DESIGN
09.2012 - 05.2015

High School Diploma -

Brawley Union High School

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Ismael Ramirez