Ismael Tatis
Methuen,MA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
NRTC - National Rural Telecommunications Cooperative
01.2024 - Current
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Developed and implemented preventive maintenance procedures.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
Contractor
Amazon
05.2022 - 01.2024
- Duration: 1 year 7 months
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Consulted with customers to assess needs and propose optimal solutions
- Introduced new methods, practices, and systems to reduce turnaround time
- Deliver and maintain packages
- Meet Customer Request
Salesperson
Macy's
10.2017 - 06.2022
- Duration: 4 years 9 months
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
Education
Bachelor's - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT01.2025
High School Diploma - Electrical
Greater Lawrence Technical High School
Andover, MA01.2018
Skills
- Microsoft Office
- Spanish
- Schematic
- Computer Hardware
- Technical Support
- Linux
- Windows
- Problem Solving
- Ticket management
- Issue Troubleshooting
Certification
Google IT Support Professional Certificate, Coursera, https://coursera.org/share/f579277701640c39b3cb4886ef4e48b6
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Specialist
NRTC - National Rural Telecommunications Cooperative
01.2024 - Current
Contractor
Amazon
05.2022 - 01.2024
Salesperson
Macy's
10.2017 - 06.2022
Bachelor's - Cybersecurity and Information Assurance
Western Governors University
High School Diploma - Electrical
Greater Lawrence Technical High School
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