Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
NRTC - National Rural Telecommunications Cooperative
2024.01 - Current
Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Developed and implemented preventive maintenance procedures.
Identified potential sales and cross-selling opportunities and informed supervisor.
Determined hardware and network system issues using proactive troubleshooting techniques.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Monitored system performance to identify potential issues.
Contractor
Amazon
2022.05 - 2024.01
Duration: 1 year 7 months
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
Consulted with customers to assess needs and propose optimal solutions
Introduced new methods, practices, and systems to reduce turnaround time
Deliver and maintain packages
Meet Customer Request
Salesperson
Macy's
2017.10 - 2022.06
Duration: 4 years 9 months
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Helped customers locate products and checked store system for merchandise at other sites
Prepared merchandise for sales floor by pricing or tagging
Rotated stock and restocked shelves to maintain product availability and store appearance
Managed returns, exchanges and refunds in accordance with store policy
Answered customer questions about sizing, accessories, and merchandise care
Education
Bachelor's - Cybersecurity and Information Assurance
Google IT Support Professional Certificate, Coursera, https://coursera.org/share/f579277701640c39b3cb4886ef4e48b6
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Specialist
NRTC - National Rural Telecommunications Cooperative
2024.01 - Current
Contractor
Amazon
2022.05 - 2024.01
Salesperson
Macy's
2017.10 - 2022.06
Bachelor's - Cybersecurity and Information Assurance
Western Governors University
High School Diploma - Electrical
Greater Lawrence Technical High School
Google IT Support Professional Certificate, Coursera, https://coursera.org/share/f579277701640c39b3cb4886ef4e48b6
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