Ismael Vargas Bravo
Albuquerque,NM
Summary
Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in bilingual communication and advanced diagnostics, excels in fast-paced environments, leveraging troubleshooting skills and a customer-focused approach to deliver exceptional service and operational efficiency. Organized individual with a successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
13
13
years of professional experience
Work History
Mechanic III (B32)
City of Albuquerque
2021.03 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance and complex repairs to preserve performance and reliability of vehicles.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
Service Technician
Ford Motor Co
2016.10 - 2021.03
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Documented all changes and actions in computer-based tracking system.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained cleanliness, safety and efficiency of garage.
Customer Service Representative
Convergys Corporation
2015.06 - 2016.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sales Associate
Strictly Skinz
2014.01 - 2015.05
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Performed quick and effective phone and tablet repair services on spot and to customer orders.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
Bakery Worker
Fano Bread Company
2011.06 - 2013.11
- Performed preparation and making of all included items in inventory, including mixing and baking.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Prepared merchandise orders for clients and stocking of delivery vehicles with orders, as well as completed walk in customer orders.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2015
Some College (No Degree) - Automotive Technology
Central New Mexico Community College
Albuquerque, NMSkills
- Bilingual; English/ Spanish
- Several vehicle component repair; Heavy line, Automatic Transmissions, Maintenance Work
- Industrial equipment knowledge; Lifts, Jacks, Forklifts, Diagnostic Tools, Balance and Alignment Machines, Safety Equipment, some welding experience
- Punctual and Reliable
- Troubleshooting and Diagnostics Skills
- Work area management
- Work with Minimal Supervision
- Documentation And Reporting
- Easy to work with
- Adaptable to environments
- Customer Service/ Well spoken
- Attention to Detail
Timeline
Mechanic III (B32)
City of Albuquerque
2021.03 - Current
Service Technician
Ford Motor Co
2016.10 - 2021.03
Customer Service Representative
Convergys Corporation
2015.06 - 2016.10
Sales Associate
Strictly Skinz
2014.01 - 2015.05
Bakery Worker
Fano Bread Company
2011.06 - 2013.11
High School Diploma -
Rio Rancho High School
Some College (No Degree) - Automotive Technology
Central New Mexico Community College
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