Summary
Overview
Work History
Education
Skills
Languages
Timeline
Timeline
Generic

Ismael Vergara

Long Beach,CA

Summary

Reliable and safety-focused operation professional with 6+ years of experience in delivery driving, warehouse operations, customer service and aviation catering support. Proven ability to meet strict deadlines, follow safety regulations, and deliver high-quality service in fast-paced environments. Known for strong worth ethic, teamwork, and attention to detail.

Overview

9
9
years of professional experience
9
9
years of professional experience

Work History

CSR-Driver

Centerline Drivers
Gardena, CA
02.2023 - Current
  • Staging of equipment and catering equipment on delivery vehicles.
  • Responsible for on-time delivery of catering to aircraft on the airfield.
  • Proper placement of all food and equipment in aircraft in designated areas.
  • Provide customer support, addressing all questions, and/or issues in a professional manner. Ensuring our client's needs are met.
  • Responsible for maintaining a safe work area & meeting safety regulations/guidelines.
  • Utilized advanced scheduling software to optimize route planning and reduce delays.
  • Monitored vehicle locations in real-time to enhance response efficiency.
  • Implemented process improvements that increased overall dispatch accuracy.
  • Provided exceptional customer service by addressing inquiries and concerns effectively.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Coordinated daily dispatch operations to ensure timely delivery of goods.
  • Managed communication between drivers and clients to resolve issues promptly.

Soccer Official

Golden State Soccer League
Compton, CA
10.2019 - 05.2025
  • Officiated soccer matches, ensuring compliance with league rules and regulations.
  • Maintained accurate game records, documenting player performance and incidents.
  • Communicated effectively with coaches and players to resolve on-field disputes.
  • Enforced safety standards to promote a secure environment for players and officials.
  • Conducted pre-game inspections of fields to guarantee readiness for play.
  • Collaborated with league organizers to develop training programs for new referees.
  • Ensured fair gameplay by making accurate calls and decisions in high-pressure situations.
  • Upheld the integrity of the sport by continuously updating knowledge on rules, techniques, and officiating best practices.
  • Improved communication between players and coaches with clear explanations of rulings and decisions.
  • Contributed to a positive sporting environment through strong collaboration with coaches, players, and spectators.

Delivery Driver

Amazon DSP
Torrance, CA
06.2021 - 02.2023
  • Delivered packages efficiently while adhering to safety protocols and company standards.
  • Navigated designated routes effectively to ensure timely deliveries and customer satisfaction.
  • Maintained accurate records of deliveries, including timestamps and special instructions.
  • Inspected delivery vehicle daily for maintenance needs, ensuring operational efficiency.
  • Trained new drivers on route navigation and best practices for safe driving.
  • Implemented improvements in package handling procedures, enhancing overall delivery accuracy.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Warehouse Picker

Keurig Dr Pepper, Inc.
Vernon, CA
06.2020 - 06.2021
  • Selected and packed customer orders accurately, ensuring timely dispatch.
  • Substantial experience of item receiving, picking, packing and delivery in warehouse setting.
  • In-depth knowledge of warehouse preparations, inventory management and customer service practices.
  • Remarkable knowledge of operating pallet jack, forklift and other warehouse equipment.
  • Ability to pull and dispatch correct warehouse orders, in a timely manner.

Recreational Director/Head Coach Boys Soccer

Compton Unified School District
Compton, CA
03.2017 - 06.2021
  • Worked with head coach in identifying strengths and potential of each player during trials. Advised students on team and academic matters to keep all athletes compliant with program requirements.
  • Taught players about the rules and strategies to improve performance. Observed and improved the movement of athletes bodies, hands and feet to obtain the optimal results from every action.
  • Inventoried equipment and kept adequate gear and equipment available for practices and events.
  • Demonstrated the safe and effective use of sport and training equipment to minimize injuries and help each individual obtain the maximum benefit.
  • Motivated athletes to always be improving in all aspects of their lives.

Cashier

Mother's Nutritional Center
Compton, CA
06.2019 - 06.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer, ensuring compliance with company policies.
  • Assisted in inventory management, restocking shelves as needed to optimize product availability.
  • Trained new cashiers on operational procedures and customer service standards.
  • Implemented process improvements that enhanced transaction speed and accuracy.
  • Collaborated with team members to maintain a clean and organized checkout area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

King/Drew Magnet Highschool of Medicine And Science
Los Angeles, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Airport & Airfield Safety Compliance
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

CSR-Driver

Centerline Drivers
02.2023 - Current

Delivery Driver

Amazon DSP
06.2021 - 02.2023

Warehouse Picker

Keurig Dr Pepper, Inc.
06.2020 - 06.2021

Soccer Official

Golden State Soccer League
10.2019 - 05.2025

Cashier

Mother's Nutritional Center
06.2019 - 06.2020

Recreational Director/Head Coach Boys Soccer

Compton Unified School District
03.2017 - 06.2021

High School Diploma -

King/Drew Magnet Highschool of Medicine And Science

Timeline

CSR-Driver

Centerline Drivers
02.2023 - Current

Delivery Driver

Amazon DSP
06.2021 - 02.2023

Warehouse Picker

Keurig Dr Pepper, Inc.
06.2020 - 06.2021

Soccer Official

Golden State Soccer League
10.2019 - 05.2025

Cashier

Mother's Nutritional Center
06.2019 - 06.2020

Recreational Director/Head Coach Boys Soccer

Compton Unified School District
03.2017 - 06.2021

High School Diploma -

King/Drew Magnet Highschool of Medicine And Science