Ismael Vergara
Long Beach,CA
Summary
Reliable and safety-focused operation professional with 6+ years of experience in delivery driving, warehouse operations, customer service and aviation catering support. Proven ability to meet strict deadlines, follow safety regulations, and deliver high-quality service in fast-paced environments. Known for strong worth ethic, teamwork, and attention to detail.
Overview
9
9
years of professional experience
9
9
years of professional experience
Work History
CSR-Driver
Centerline Drivers
Gardena, CA
02.2023 - Current
- Staging of equipment and catering equipment on delivery vehicles.
- Responsible for on-time delivery of catering to aircraft on the airfield.
- Proper placement of all food and equipment in aircraft in designated areas.
- Provide customer support, addressing all questions, and/or issues in a professional manner. Ensuring our client's needs are met.
- Responsible for maintaining a safe work area & meeting safety regulations/guidelines.
- Utilized advanced scheduling software to optimize route planning and reduce delays.
- Monitored vehicle locations in real-time to enhance response efficiency.
- Implemented process improvements that increased overall dispatch accuracy.
- Provided exceptional customer service by addressing inquiries and concerns effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Managed communication between drivers and clients to resolve issues promptly.
Soccer Official
Golden State Soccer League
Compton, CA
10.2019 - 05.2025
- Officiated soccer matches, ensuring compliance with league rules and regulations.
- Maintained accurate game records, documenting player performance and incidents.
- Communicated effectively with coaches and players to resolve on-field disputes.
- Enforced safety standards to promote a secure environment for players and officials.
- Conducted pre-game inspections of fields to guarantee readiness for play.
- Collaborated with league organizers to develop training programs for new referees.
- Ensured fair gameplay by making accurate calls and decisions in high-pressure situations.
- Upheld the integrity of the sport by continuously updating knowledge on rules, techniques, and officiating best practices.
- Improved communication between players and coaches with clear explanations of rulings and decisions.
- Contributed to a positive sporting environment through strong collaboration with coaches, players, and spectators.
Delivery Driver
Amazon DSP
Torrance, CA
06.2021 - 02.2023
- Delivered packages efficiently while adhering to safety protocols and company standards.
- Navigated designated routes effectively to ensure timely deliveries and customer satisfaction.
- Maintained accurate records of deliveries, including timestamps and special instructions.
- Inspected delivery vehicle daily for maintenance needs, ensuring operational efficiency.
- Trained new drivers on route navigation and best practices for safe driving.
- Implemented improvements in package handling procedures, enhancing overall delivery accuracy.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Warehouse Picker
Keurig Dr Pepper, Inc.
Vernon, CA
06.2020 - 06.2021
- Selected and packed customer orders accurately, ensuring timely dispatch.
- Substantial experience of item receiving, picking, packing and delivery in warehouse setting.
- In-depth knowledge of warehouse preparations, inventory management and customer service practices.
- Remarkable knowledge of operating pallet jack, forklift and other warehouse equipment.
- Ability to pull and dispatch correct warehouse orders, in a timely manner.
Recreational Director/Head Coach Boys Soccer
Compton Unified School District
Compton, CA
03.2017 - 06.2021
- Worked with head coach in identifying strengths and potential of each player during trials. Advised students on team and academic matters to keep all athletes compliant with program requirements.
- Taught players about the rules and strategies to improve performance. Observed and improved the movement of athletes bodies, hands and feet to obtain the optimal results from every action.
- Inventoried equipment and kept adequate gear and equipment available for practices and events.
- Demonstrated the safe and effective use of sport and training equipment to minimize injuries and help each individual obtain the maximum benefit.
- Motivated athletes to always be improving in all aspects of their lives.
Cashier
Mother's Nutritional Center
Compton, CA
06.2019 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted in inventory management, restocking shelves as needed to optimize product availability.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Collaborated with team members to maintain a clean and organized checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
King/Drew Magnet Highschool of Medicine And Science
Los Angeles, CASkills
- Customer service
- Active listening
- Critical thinking
- Airport & Airfield Safety Compliance
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
CSR-Driver
Centerline Drivers
02.2023 - Current
Delivery Driver
Amazon DSP
06.2021 - 02.2023
Warehouse Picker
Keurig Dr Pepper, Inc.
06.2020 - 06.2021
Soccer Official
Golden State Soccer League
10.2019 - 05.2025
Cashier
Mother's Nutritional Center
06.2019 - 06.2020
Recreational Director/Head Coach Boys Soccer
Compton Unified School District
03.2017 - 06.2021
High School Diploma -
King/Drew Magnet Highschool of Medicine And Science
Timeline
CSR-Driver
Centerline Drivers
02.2023 - Current
Delivery Driver
Amazon DSP
06.2021 - 02.2023
Warehouse Picker
Keurig Dr Pepper, Inc.
06.2020 - 06.2021
Soccer Official
Golden State Soccer League
10.2019 - 05.2025
Cashier
Mother's Nutritional Center
06.2019 - 06.2020
Recreational Director/Head Coach Boys Soccer
Compton Unified School District
03.2017 - 06.2021
High School Diploma -
King/Drew Magnet Highschool of Medicine And Science