Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ismael A. Falcon Candelario

Kissimmee,FL

Summary

Proven Housekeeping Supervisor at Mastercorp Resort Housekeeping Services, adept in guest relations and cleaning sanitation, significantly enhanced room cleanliness, leading to increased guest satisfaction. Excelled in training, mentoring, and optimizing service through effective communication and problem-solving. Demonstrated expertise in task assignment and performance improvements, ensuring operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Housekeeping Supervisor

Mastercorp Resort Housekeeping Services
09.2024 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Costumer service experienced.


Housekeeping Supervisor

Mastercorp Resort Housekeeping Services
02.2020 - 09.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Costumer service experienced.
  • completed tasks in a time manner.

Education

High School Diploma -

Ana Roque De Duprey
Humacao, Puerto Rico

GED -

Valencia College
Kissimmee, FL
07.2026

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Customer Service
  • Task assignment
  • Training and mentoring
  • Performance Improvements
  • Timekeeping
  • Problem-Solving
  • Clear Communication
  • Decision-Making
  • Creative Thinking
  • Service Optimization

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

Housekeeping Supervisor

Mastercorp Resort Housekeeping Services
09.2024 - Current

Housekeeping Supervisor

Mastercorp Resort Housekeeping Services
02.2020 - 09.2024

High School Diploma -

Ana Roque De Duprey

GED -

Valencia College
Ismael A. Falcon Candelario