Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ismail Jabbaar

Detroit,MI

Summary

Dynamic leader with a proven track record in strategic planning and stakeholder engagement at Big Boss Xclusive Printing. Successfully implemented innovative initiatives that increased efficiency and profitability. Skilled in employee training and team building, promoting a culture of excellence and customer satisfaction across various operations.

Overview

17
17
years of professional experience

Work History

CEO

Big Boss Xclusive Printing
Mount Clemens, MI
01.2020 - Current
  • Introduced innovative approaches that improved efficiency while reducing costs.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Managed executive team members to ensure successful execution of projects in a timely manner.
  • Developed and implemented strategic business plans to increase company profitability.
  • Developed strategies for improving customer service standards throughout the company.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.

Property Manager

A&J Property Management
Detroit, MI
09.2008 - Current
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.

Director of Operations

Bubble Eazy Car Wash
Detroit, MI
06.2010 - 05.2015
  • Resolved conflicts between employees or customers by providing sound solutions that satisfied both parties.
  • Assisted customers with inquiries about pricing, services offered.
  • Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
  • Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
  • Adhered to local laws and regulations pertaining to operating a car wash business.
  • Inspected vehicles before and after they were washed to ensure quality standards were met.
  • Coordinated with vendors to purchase necessary supplies for the car wash facility in a cost-effective manner.
  • Established standards for customer service excellence throughout the organization.
  • Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
  • Washed vehicle exteriors, detailed interior and applied external sealant or polish.
  • Drove manual and automatic vehicles per day to guide through carwash.
  • Greeted customers and explained car wash options thoroughly.
  • Trained new employees on car wash operations and customer service standards.

Education

High School Diploma -

Pershing High School
Detroit, MI
06-1998

Some College (No Degree) - Business Administration And Management

Wayne County Community College
Detroit, MI

Skills

  • Strategic planning
  • Financial analysis
  • Project management
  • Stakeholder engagement
  • Market analysis
  • Customer service
  • Employee training
  • Team building
  • Brand management
  • Effective decision making

References

References available upon request.

Timeline

CEO

Big Boss Xclusive Printing
01.2020 - Current

Director of Operations

Bubble Eazy Car Wash
06.2010 - 05.2015

Property Manager

A&J Property Management
09.2008 - Current

High School Diploma -

Pershing High School

Some College (No Degree) - Business Administration And Management

Wayne County Community College

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