Ismail Kirundu
Michigan City,USA
Summary
Motivated professional equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve organizational objectives with dedication and enthusiasm. Organized and dependable, with a proven ability to manage multiple priorities and take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Onsite Coordinator
Focus Workforce Management
10.2024 - Current
- Resolved employee issues through active listening and open-ended questioning, escalating major problems to management
- Conducted performance evaluations and reviews, maintaining a high standard of employee success
- Automated client correspondence, record tracking, and data communications to improve office efficiency
Waiter
El Cantarito
02.2024 - Current
- Assisted customers with menu selections and ensured personalized dining experiences
- Maintained cleanliness and reset tables to optimize guest flow and turnaround time
- Resolved customer complaints professionally to uphold the restaurant's reputation
Metal Cell Operator
Howmet Castings
02.2024 - 05.2024
- Performed regular inspections to identify and resolve performance issues
- Monitored and logged production deviations, aiding management in making informed decisions
- Ensured compliance with safety and operational standards
Receiving Lead
Shephard’s Hardware
02.2021 - 02.2024
- Supervised receipt and distribution of shipments, verifying accuracy and condition
- Conducted inventory audits and resolved discrepancies
- Streamlined shipment schedules and expedited delivery processes
Waiter
Denny’s Restaurant
05.2015 - 01.2021
- Delivered exceptional customer service by recommending menu items and managing customer needs
- Maintained an organized dining area and ensured fast table turnover
Warehouse Operations Lead
Midwest Wheel coaters
01.2012 - 12.2015
- Directed warehouse operations, ensuring compliance with OSHA standards
- Managed a motivated team to achieve and exceed performance goals
- Oversaw inventory records, route planning, and equipment maintenance
Education
High School Diploma -
Michigan City High School
Michigan City, IN06-2009
Skills
- Task Delegation
- Scheduling Coordination
- Teamwork and Collaboration
- Coaching and Mentoring
- Employee Training
- Professionalism
- Meeting Facilitation
- Data Entry
- Staff Management
- Operations Management
- Problem-Solving Aptitude
Certification
- OSHA 10 Certification
- Certified Safety Professional (CSP)
- Confined Space Entry Supervisor Training
- Fall Protection Competent Person Training
- EHS (Environmental Health and Safety) Certification
- Google IT Certification
Additional Information
Currently pursuing a Project Management Certification through CompTIA to enhance expertise in achieving organizational goals.
Military Service
U.S. Army, 01/01/09, 01/01/14, Sergeant E5, 92Y (Supply Specialist), 92G, Promoted to Senior Leader overseeing soldiers, scheduling, menu planning, and senior-level engagements.
Timeline
Onsite Coordinator
Focus Workforce Management
10.2024 - Current
Waiter
El Cantarito
02.2024 - Current
Metal Cell Operator
Howmet Castings
02.2024 - 05.2024
Receiving Lead
Shephard’s Hardware
02.2021 - 02.2024
Waiter
Denny’s Restaurant
05.2015 - 01.2021
Warehouse Operations Lead
Midwest Wheel coaters
01.2012 - 12.2015
High School Diploma -
Michigan City High School
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