Ismail Aden Hassan
Federal way,Washington
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Relations Account Specialist
AWP Safety Systems
04.2023 - Current
- The primary focus of billing and increasing revenue for all branches in Washington State and Portland
- Invoicing /billing of millions of dollars per year
- Cross-trained existing employees to maximize team agility and performance.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Created organizational structures to improve accounting and finance functions.
- Developed and maintained relationships with customers and suppliers through account development.
- Manage Key Accounts with the largest construction companies In WA state.
- Lead a team of operations on meeting performance metrics.
- Established team priorities, maintained schedules, and monitored performance.
- Verified and submitted timekeeping information for accurate and efficient payroll processing which includes Certified Payroll , union, and Prevailing wage.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
Human Resources Manager
JC PENNEY
01.2021 - 12.2022
- Human resources / Customer experience manager
- Coordinate interviews and new hire orientation
- Maintained human resources regulatory compliance with local, state, and federal laws.
- Processing and filing payroll
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coaching, training, and development of employees
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Schedule 80+ employees to meet business needs
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated termination data to review and report on existing or potential trends.
- Organized employee relations activities to enhance employee morale and foster a supportive work environment.
manager
NORDSTROM RACK
01.2020 - 01.2021
- Coordinate the operations of various heavy traffic fulfillment orders
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coach an interactive team on success behaviors and processes of the company
- Recruit, hire, train , and develop my team
- Budgeting to maintain and drive continuous improvements
- Build and maintain vendor relationships to maximize results
- Providing legendary customer service to our customers
- Maintaining and improving performance standards
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Business Administration Management
Western Governors University
Salt Lake City, UT06.2025
Decatur High School
Federal Way, Washington2021
Skills
- HR Guidance
- Business Analysis
- Strategic Planning
- Invoice Reconciliation
- Administration and Reporting
- Team Leadership
- Income and Expense Management
- Complex Problem-Solving
- Managing Revenue Projections
- Scheduling and Coordinating
- Customer Relationship Management
- Employee Training
- Staff Management
- Payroll Processing
- Performance Development
- Policies And Procedures
- Customer Relationship Management
- Employee Training
- Staff Management
Timeline
Customer Relations Account Specialist
AWP Safety Systems
04.2023 - Current
Human Resources Manager
JC PENNEY
01.2021 - 12.2022
manager
NORDSTROM RACK
01.2020 - 01.2021
Bachelor of Science - Business Administration Management
Western Governors University
Decatur High School
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