Ismarais Gonzalez
Pembroke Pines,FL
Summary
Experienced healthcare support professional with 9+ years in patient care, medical record management and clinical support. Skilled in maintaining patient confidentiality and HIPPA compliance. Known for strong collaboration with healthcare teams and adaptability to changing needs. Dependable and efficient, ensuring smooth operations and high-quality patient experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transplant Clinical Assistant
Miami Transplant Institute
03.2021 - Current
- Process new referrals and conduct patient intake, ensuring accurate data collection and documentation.
- Coordinate appointment scheduling, enhancing patient experience through timely communication.
- Triage patient/family calls.
- Maintain up-to-date patient records with medical histories and test results using EHR software.
- Support medical staff with routine clinical tasks, promoting efficient workflow and patient care.
- Prepare examination rooms, ensuring cleanliness and readiness for patient visits.
- Coordinate with appropriate administrative staff to address clinical, operational, and financial questions.
Hospital Unit Secretary
Jackson Memorial Hospital
03.2016 - 03.2021
- Managed incoming calls and directed to appropriate department.
- Coordinated communication between departments, facilitating streamlined information flow for improved patient care.
- Maintained accurate medical records, enhancing data integrity and compliance with regulatory standards.
- Maintained patient confidentiality in line with HIPAA regulations.
- Assisted in training new staff on protocols and systems.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained filing systems, improving accessibility and organization of critical documents.
- Aid in admission/discharge process.
Operational/Staffing Supervisor
Victoria's Secret PINK
04.2014 - 03.2016
- In charge of opening/closing the store.
- Coordinated weekly schedules for a team of 50+ employees.
- Conducted thorough candidate screenings, including interviews and reference checks, to ensure quality hires.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Managed annual physical inventory.
Education
High School Diploma -
South Miami Senior High School
Miami06-2018
Skills
- HIPPA Compliance
- Medical terminology
- Electronic Health Record (EMR) Cerner
- Appointment scheduling
- Patient care coordination
- Data Entry
- Office Filing
- Microsoft Office Suite (Word, Excel, Outlook)
Certification
Basic Life Support (BLS) Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transplant Clinical Assistant
Miami Transplant Institute
03.2021 - Current
Hospital Unit Secretary
Jackson Memorial Hospital
03.2016 - 03.2021
Operational/Staffing Supervisor
Victoria's Secret PINK
04.2014 - 03.2016
High School Diploma -
South Miami Senior High School
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