Isnabel Bermudez

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

• Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
• Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.

I'm a law school graduate! I've worked on criminal cases for a long time, and my performance was objective and commanding.