Isolene Barnwell
Atlantic Union Bank
Chatham,VA
12
years of professional experience
Solid background in banking operations, cash management, and financial reporting. Experienced in reconciling accounts, managing daily deposits, and ensuring full compliance with municipal and regulatory standards. Skilled at leveraging banking expertise to strengthen treasury functions, safeguard financial assets, and support accurate and strategic budget forecasting.
Work History
Floater Teller
7 Months- Processed deposits, withdrawals, transfers, and loan payments with accuracy.
- Balanced cash drawer and resolved discrepancies following branch procedures.
- Delivered courteous customer service while handling account inquiries and routine transactions.
- Identified customer needs and referred appropriate banking products and services.
Bank Teller
7 Months- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on the use of banking website and mobile apps.
Bank Teller
1 Year 9 Months- Processed deposits, withdrawals, and loan payments accurately while maintaining balanced cash drawer.
- Assisted members with account inquiries, funds transfers, and service requests at teller window.
- Verified member identification and completed transactions in compliance with credit union procedures.
- Promoted credit union products and services by identifying member needs during routine interactions.
- Prepared cashier's checks, money orders, and cash advances with careful attention to detail.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Bank Teller
3 Years 9 Months- Managed high-volume transactions during peak hours while maintaining attention to detail and ensuring seamless customer experience.
- Delivered courteous member service while handling high-volume transactions and maintaining confidentiality.
- Resolved transaction discrepancies promptly by researching account activity and coordinating with supervisors.
- Managed high-volume transactions during peak hours while maintaining attention to detail and ensuring seamless customer experience.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
Insurance Specialist
11 Months- Reviewed insurance applications, confirmations, and plan changes for compliance with carrier requirements.
- Communicated with carriers to process enrollments, terminations, and coverage corrections efficiently.
- Managed benefit enrollment and eligibility updates with accuracy across carrier and client systems.
- Coordinated open enrollment support, resolving employee questions and policy discrepancies promptly.
- Processed eligibility and benefits verification and authorization requests.
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries across phone, email, and chat, delivering accurate account support and issue resolution.
- Documented interactions in CRM systems, maintaining detailed case notes and service history for follow-up.
- Processed service requests, updates, and account changes while ensuring compliance with company procedures.
- Escalated complex concerns to appropriate teams, coordinating timely responses and customer follow-through.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma
No Degree - Business Administration
Skills
Cash management
Cash drawer balancing
Workplace etiquette
Bank deposits
Cash management
Client relationship management
Exceptional customer service
Relationship management
Time management
Professional courtesy
Strong work ethic
Document management
Timeline
Floater Teller
Atlantic Union Bank
06.2025 - 01.2026Read More
Bank Teller
Woodforest Bank
11.2024 - 06.2025Read More
Bank Teller
ValleyStar Credit Union
11.2022 - 08.2024Read More
Bank Teller
Virginia Bank & Trust
12.2018 - 09.2022Read More
Insurance Specialist
MBL Benefits Consulting
08.2017 - 07.2018Read More
Customer Service Representative
Faneuil
01.2014 - 12.2016Read More
George Washington High School
High School Diploma
Read More
Averett University
No Degree from Business Administration
Read More