Isra Nassar
BRANDON,FL
Summary
Accomplished Healthcare Administrative Professional with experience across Medicare Advantage, clinical operations, and patient services. Demonstrated ability to manage complex healthcare processes, ensure regulatory compliance, and maintain accurate documentation in fast-paced clinical and administrative environments. Navigating regulated environments with strict HIPAA and CMS compliance. Proficient in multi-system healthcare software and recognized for strong collaboration with physicians, clinical staff, and administrative teams to support operational excellence
Overview
4
4
years of professional experience
6062
6062
years of post-secondary education
1
1
Certification
Work History
Sales Representative
One Touch Direct
02.2025 - Current
- Generate revenue by identifying customer needs and recommending tailored Verizon wireless solutions.
- Consistently meet and exceed monthly sales targets through consultative selling and strategic bundling.
- Increase average order value through effective upselling and cross-selling techniques.
- Handle high-volume inbound calls while maintaining strong close rates and customer satisfaction.
- Resolve billing and technical concerns to strengthen customer retention.
- Accurately document customer interactions in CRM systems while adhering to compliance standards.
- Verizon Sales Representative
Customer Service & Medicare Sales Representative
Open Access Insurance
Tampa
09.2023 - 02.2025
- Conducted needs analysis to recommend appropriate Medicare Advantage coverage options.
- Achieved enrollment goals by educating clients on policy benefits and long-term value.
- Built strong client relationships to support retention and referrals.
- Ensured compliance with state regulations and CMS guidelines during sales processes.
Medicare Advantage CSR
Alorica (Remote)
09.2022 - 09.2023
- Supported members with enrollment, claims inquiries, and Part C & Part D benefits.
- Handled high call volumes while maintaining quality assurance standards.
- Ensured accurate documentation and compliance with CMS and HIPAA regulations.
Education
Bachelor of Public Health - Public Health
University of South Florida
Tampa, FLAssociate of Liberal Arts - Liberal Arts
Hillsborough Community College
Tampa, FLBrandon High School
Brandon , FLSkills
- Healthcare Operations Management
- Patient & Provider Relations
- Regulatory Compliance (HIPAA, CMS)
- Documentation & Data Accuracy
- Multi-System Software Proficiency (Cerner, ERS, Surgient, Lawson, Salesforce, Oracle)
- Claims & Benefits Support (Medicare Advantage, Part C & D, Enrollment, Eligibility)
- Problem Solving & Issue Resolution
- Cross-Departmental Collaboration
- High-Volume Administrative Operations
- Bilingual Communication & Conflict Resolution
Certification
- 2-40 Health Insurance License, Active
- Insurance Producer License
- Driver's License
Timeline
Sales Representative
One Touch Direct
02.2025 - Current
Customer Service & Medicare Sales Representative
Open Access Insurance
09.2023 - 02.2025
Medicare Advantage CSR
Alorica (Remote)
09.2022 - 09.2023
Bachelor of Public Health - Public Health
University of South Florida
Associate of Liberal Arts - Liberal Arts
Hillsborough Community College
Brandon High School