Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Israa Elhage

Austell,GA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Records Management System Coordinator

Cobb County Government
02.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Managed project timelines for successful completion in testing new databases.
  • Perform system administration of records and videos within the Cobb County Police Department
  • Interacts with staff of other departments in the county
  • Runs a variety of reports from the database to include audits and UCR/NIBRS
  • Troubleshoots any errors or user problems within the database
  • Conducts training for all officers and recruits on the usage of the database

Public Service Technician

Cobb County Government
06.2022 - 02.2023
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Interacts with staff from other departments and outside agencies to conduct research, exchange information, respond to inquiries, and resolve problems.
  • Receives, records, and prepares receipts for payments for unit-specific fees/services
  • Customer service functions according to area assignment
  • Performs a variety of money management functions

911 Dispatcher

Cobb County Government
01.2020 - 06.2022
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Reduced errors in the dispatch process by meticulously documenting call details and resource allocation.
  • Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
  • Continuous training to maintain Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch certifications.

Store Manager

Dunkin Donuts & Baskin Robbins
08.2016 - 01.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bachelor of Science - Criminal Justice

Kennesaw State University
Kennesaw, GA
12.2024

Associate of Arts - Criminal Justice Technology

Chattahoochee Technical College
Marietta, GA
12.2021

Skills

  • Staff Supervision
  • Data Entry
  • Database Management
  • Customer Service
  • Shift Scheduling
  • Employee Training

Certification

  • CPR Certified
  • Georgia Crime Information Center Certified
  • Crisis Intervention Certified
  • National Incident-Based Reporting System Certified
  • De-escalation Options for Gaining Compliance Certificate

Timeline

Records Management System Coordinator

Cobb County Government
02.2023 - Current

Public Service Technician

Cobb County Government
06.2022 - 02.2023

911 Dispatcher

Cobb County Government
01.2020 - 06.2022

Store Manager

Dunkin Donuts & Baskin Robbins
08.2016 - 01.2020

Bachelor of Science - Criminal Justice

Kennesaw State University

Associate of Arts - Criminal Justice Technology

Chattahoochee Technical College

Similar Profiles

CREATE PROFILE
Israa Elhage