Israa Marini
Sacramento,CA
Summary
Recent graduate with a bachelor's degree in Business Marketing from California State University, Sacramento. Equipped with hands-on experience in customer service, retail, and data entry. Recognized for strong communication, problem-solving, and time-management skills, with a proven ability to work efficiently in team environments. Eager to apply these strengths in a professional setting that values accuracy, organization, and client-focused service.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Sacramento, CA
09.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
Retail Sales Associate
Marshalls
Sacramento, CA
09.2023 - 12.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries, and resolving issues swiftly.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Handled cash transactions accurately, maintaining balanced registers, and reducing discrepancies during shift changes.
Beauty Advisor
Ulta Beauty Inc.
Sacramento, CA
07.2021 - 12.2022
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed in-depth product knowledge and kept up to date with the latest trends in beauty to avail myself of resources and apply best practices.
Data Entry Operator
Aces Garage Door
Sacramento, CA
03.2019 - 02.2021
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents are saved in the database to keep records of essential organizational information.
Education
Bachelor of Science - Business Marketing
California State University, Sacramento
Sacramento, CA05-2025
Associate of Science - Business
American River College
Sacramento, CA06-2020
Skills
- Scheduling coordination
- Cash transaction precision
- Responsive to evolving circumstances
- Effective retail merchandising
- Detail-oriented data processing
- Digital typography skills
- Workforce inspiration
- Familiarity with retail compliance standards
- Sales floor coordination
- Data analysis using Excel
- Data integrity management
- Market engagement initiatives
Timeline
Barista Shift Supervisor
Starbucks
09.2023 - Current
Retail Sales Associate
Marshalls
09.2023 - 12.2023
Beauty Advisor
Ulta Beauty Inc.
07.2021 - 12.2022
Data Entry Operator
Aces Garage Door
03.2019 - 02.2021
Bachelor of Science - Business Marketing
California State University, Sacramento
Associate of Science - Business
American River College
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