Israel Abundiz
Los Angeles,CA
Summary
Dynamic professional with expertise in customer service and team management. Proven ability to enhance operational efficiency and team performance while ensuring high-quality service standards.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Manager
Pizza Hut
Los Angeles, CA
01.2024 - 03.2026
- Assisted in training and mentoring new staff to enhance team performance.
- Managed daily operations, ensuring adherence to quality standards and procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling for staff to ensure adequate coverage during peak hours.
- Streamlined communication between front-line employees and management for efficient workflow.
- Enhanced employee engagement through recognition programs and team-building activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervisor (Lead Cook)
Levy Restaurants
Inglewood, CA
04.2023 - 12.2025
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food service protocols and customer service excellence.
- Managed inventory levels, reducing waste through efficient stock management practices.
- Implemented process improvements that enhanced workflow efficiency in high-volume environments.
- Collaborated with kitchen staff to streamline menu offerings and improve meal presentation quality.
- Resolved customer complaints promptly, maintaining high satisfaction levels for guests.
- Coordinated team schedules to optimize staffing during peak service hours.
- Conducted regular performance evaluations, providing feedback to support employee development.
- Implemented food cost and waste reduction initiatives to save money.
- Participated in food tastings and taste tests.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Disciplined and dedicated to meeting high-quality standards.
- Developed close relationships with suppliers to source best ingredients.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Coordinated with team members to prepare orders on time.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Set up and broke down kitchen for service.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
- Taught kitchen staff safety protocols and restaurant standards.
Line Cook
Galions
Rosemary Beach, FL
05.2019 - 11.2021
- Prepared high-quality dishes following established recipes and presentation standards.
- Operated kitchen equipment, ensuring safety and proper maintenance protocols were followed.
- Collaborated with team to streamline food preparation processes, enhancing efficiency during peak hours.
- Mentored junior cooks, providing training on cooking techniques and kitchen best practices.
- Ensured adherence to food safety regulations, maintaining cleanliness and organization in the kitchen area.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
Pizza Maker
Brunos Pizza
Santa Rosa Beach, FL
2018 - 06.2021
- Prepared high-quality pizzas using fresh ingredients and traditional techniques.
- Operated pizza ovens, ensuring optimal cooking temperatures and times for consistent results.
- Maintained cleanliness of workstations, adhering to food safety standards and protocols.
- Collaborated with team members to fulfill customer orders efficiently during peak hours.
- Implemented process improvements that reduced preparation time while maintaining product quality.
- Trained new staff on pizza preparation techniques and operational procedures for consistency.
- Developed expertise in various pizza styles, enhancing menu offerings based on customer preferences.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
Education
High School Diploma -
Roosevelt Hgh School
Los Angeles, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Team management
- POS systems
- Employee scheduling
- Upselling and cross selling
- Mentoring and coaching
- Sales techniques
- Inventory counting
- Shift scheduling
- Incident reports
- Database management
- Cost control
- New hire training
- Teamwork and collaboration
- Team leadership
- Effective leader
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Assistant Store Manager
Pizza Hut
01.2024 - 03.2026
Supervisor (Lead Cook)
Levy Restaurants
04.2023 - 12.2025
Line Cook
Galions
05.2019 - 11.2021
Pizza Maker
Brunos Pizza
2018 - 06.2021
High School Diploma -
Roosevelt Hgh School