Israel Ayarzagoitia
Selma,CA
Summary
Dynamic General Manager with a proven track record at Verizon Wireless Corporation, excelling in operations management and team leadership. Spearheaded initiatives that drove significant sales growth and enhanced customer retention. Adept at training and coaching diverse teams, fostering a culture of continuous improvement while streamlining inventory control processes. Bilingual and committed to achieving organizational goals.
Overview
29
29
years of professional experience
Work History
General Manager
Verizon Wireless Corporation
Fresno, CA
04.1996 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Math, Science And English
Dinuba High School
Dinuba06.1985
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Customer relations
- Staff management
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Schedule management
- Customer retention
- Consistently meet goals
- Sales team development
- Bilingual
Timeline
General Manager
Verizon Wireless Corporation
04.1996 - Current
Math, Science And English
Dinuba High School