Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Israel Gonzalez

Houston,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shop Manager

Estes Express Lines
10.2024 - Current
  • Managed inventory levels and coordinated stock replenishment processes effectively.
  • Trained new employees on company policies, procedures, and operational standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Implemented scheduling strategies to optimize workforce productivity during peak hours.
  • Oversaw daily operations to ensure efficient workflow and maintain high customer satisfaction.

Supervisor /Lead Service Advisor

Estes Express Lines
06.2022 - 10.2024
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created work orders based on customer complaints
  • Recommended preventative maintenance services based manufacturer intervals
  • Assigned work to technicians best qualified for job assignment while still supporting a learning environment.

Diesel Mechanic

Estes Express Lines
04.2017 - 06.2022
  • Diagnosed and repaired fleet equipment to ensure optimal performance and reliability.
  • Conducted routine maintenance checks on heavy machinery, enhancing operational efficiency.
  • Collaborated with team members to troubleshoot mechanical issues and implement effective solutions.
  • Utilized diagnostic tools to identify faults in engine systems, improving accuracy of repairs.


Mechanic

Pep Boys Auto Parts & Service
01.2016 - 08.2017
  • Diagnosed and repaired mechanical issues in various vehicles using diagnostic tools and equipment.
  • Performed routine maintenance tasks, including oil changes, brake inspections, and tire rotations.
  • Collaborated with team members to streamline workflows and enhance service efficiency.

Lube Technician

Valvoline Instant Oil
06.2015 - 01.2016
  • Conducted routine oil changes and fluid checks on diverse vehicles to ensure optimal performance.
  • Diagnosed engine issues and recommended necessary repairs to enhance vehicle reliability.


Education

Certificate of Technical Studies - Diesel / Automotive Technology

Lincoln College of Technology
Grand Prairie, TX
12-2017

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Task delegation
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Attention to detail
  • Listening skills
  • Strong work ethic
  • Workflow management

Certification

  • Cummins ISX Certification
  • CNG Tank Inspection Certification

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Shop Manager

Estes Express Lines
10.2024 - Current

Supervisor /Lead Service Advisor

Estes Express Lines
06.2022 - 10.2024

Diesel Mechanic

Estes Express Lines
04.2017 - 06.2022

Mechanic

Pep Boys Auto Parts & Service
01.2016 - 08.2017

Lube Technician

Valvoline Instant Oil
06.2015 - 01.2016

Certificate of Technical Studies - Diesel / Automotive Technology

Lincoln College of Technology