Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Manager
Estes Express Lines
10.2024 - Current
Managed inventory levels and coordinated stock replenishment processes effectively.
Trained new employees on company policies, procedures, and operational standards.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Implemented scheduling strategies to optimize workforce productivity during peak hours.
Oversaw daily operations to ensure efficient workflow and maintain high customer satisfaction.
Supervisor /Lead Service Advisor
Estes Express Lines
06.2022 - 10.2024
Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
Educated staff on organizational mission and goals to help employees achieve success.
Created work orders based on customer complaints
Recommended preventative maintenance services based manufacturer intervals
Assigned work to technicians best qualified for job assignment while still supporting a learning environment.
Diesel Mechanic
Estes Express Lines
04.2017 - 06.2022
Diagnosed and repaired fleet equipment to ensure optimal performance and reliability.
Conducted routine maintenance checks on heavy machinery, enhancing operational efficiency.
Collaborated with team members to troubleshoot mechanical issues and implement effective solutions.
Utilized diagnostic tools to identify faults in engine systems, improving accuracy of repairs.
Mechanic
Pep Boys Auto Parts & Service
01.2016 - 08.2017
Diagnosed and repaired mechanical issues in various vehicles using diagnostic tools and equipment.
Performed routine maintenance tasks, including oil changes, brake inspections, and tire rotations.
Collaborated with team members to streamline workflows and enhance service efficiency.
Lube Technician
Valvoline Instant Oil
06.2015 - 01.2016
Conducted routine oil changes and fluid checks on diverse vehicles to ensure optimal performance.
Diagnosed engine issues and recommended necessary repairs to enhance vehicle reliability.
Education
Certificate of Technical Studies - Diesel / Automotive Technology
Lincoln College of Technology
Grand Prairie, TX
12-2017
Skills
Customer service
Employee management
Health and safety
Invoicing
Task delegation
Computer skills
Multitasking and organization
Vehicle assessment
Attention to detail
Listening skills
Strong work ethic
Workflow management
Certification
Cummins ISX Certification
CNG Tank Inspection Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Shop Manager
Estes Express Lines
10.2024 - Current
Supervisor /Lead Service Advisor
Estes Express Lines
06.2022 - 10.2024
Diesel Mechanic
Estes Express Lines
04.2017 - 06.2022
Mechanic
Pep Boys Auto Parts & Service
01.2016 - 08.2017
Lube Technician
Valvoline Instant Oil
06.2015 - 01.2016
Certificate of Technical Studies - Diesel / Automotive Technology