Israel Gonzalez
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Manager
Estes Express Lines
10.2024 - Current
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Trained new employees on company policies, procedures, and operational standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Oversaw daily operations to ensure efficient workflow and maintain high customer satisfaction.
Supervisor /Lead Service Advisor
Estes Express Lines
06.2022 - 10.2024
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created work orders based on customer complaints
- Recommended preventative maintenance services based manufacturer intervals
- Assigned work to technicians best qualified for job assignment while still supporting a learning environment.
Diesel Mechanic
Estes Express Lines
04.2017 - 06.2022
- Diagnosed and repaired fleet equipment to ensure optimal performance and reliability.
- Conducted routine maintenance checks on heavy machinery, enhancing operational efficiency.
- Collaborated with team members to troubleshoot mechanical issues and implement effective solutions.
- Utilized diagnostic tools to identify faults in engine systems, improving accuracy of repairs.
Mechanic
Pep Boys Auto Parts & Service
01.2016 - 08.2017
- Diagnosed and repaired mechanical issues in various vehicles using diagnostic tools and equipment.
- Performed routine maintenance tasks, including oil changes, brake inspections, and tire rotations.
- Collaborated with team members to streamline workflows and enhance service efficiency.
Lube Technician
Valvoline Instant Oil
06.2015 - 01.2016
- Conducted routine oil changes and fluid checks on diverse vehicles to ensure optimal performance.
- Diagnosed engine issues and recommended necessary repairs to enhance vehicle reliability.
Education
Certificate of Technical Studies - Diesel / Automotive Technology
Lincoln College of Technology
Grand Prairie, TX12-2017
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Task delegation
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Listening skills
- Strong work ethic
- Workflow management
Certification
- Cummins ISX Certification
- CNG Tank Inspection Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Shop Manager
Estes Express Lines
10.2024 - Current
Supervisor /Lead Service Advisor
Estes Express Lines
06.2022 - 10.2024
Diesel Mechanic
Estes Express Lines
04.2017 - 06.2022
Mechanic
Pep Boys Auto Parts & Service
01.2016 - 08.2017
Lube Technician
Valvoline Instant Oil
06.2015 - 01.2016
Certificate of Technical Studies - Diesel / Automotive Technology
Lincoln College of Technology
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