ISRAEL HIPOLITO
Houston,TX
Summary
Reliable and personable professional with a strong background in customer service, safety, and cash handling. Experienced in working with the public, resolving concerns with professionalism, and remaining calm under pressure. Lifeguard, CPR, and AED certified, with additional experience supporting operations and customer interactions for a family business account. Currently pursuing a degree in Business Administration and seeking to apply service, communication, and teamwork skills in a customer-facing role.
Overview
1
1
year of professional experience
Work History
Lifeguard
YMCA
08.2025 - 05.2026
- Supervised pool safety, responding swiftly to emergencies, ensuring zero incidents.
- Monitored aquatic activities, enforcing rules, and enhancing swimmer safety protocols.
- Conducted regular safety drills, leading to improved response times and team coordination.
- Monitored pool activities to ensure swimmer safety and adherence to regulations.
- Administered first aid and CPR in emergency situations, providing immediate care when needed.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Lifeguard
DS Recreational Services
05.2025 - 08.2025
- Greet and assist patrons, promoting a safe and welcoming environment
- Educate guests on pool rules and respond promptly to questions and concerns
- Monitor pool activity, enforce safety regulations, and perform first aid/CPR as needed
- Maintain cleanliness and conduct regular safety checks to support guest comfort and satisfaction
- Collaborate with team members to ensure smooth daily operations and outstanding customer service
- Monitored pool activities and enforced safety regulations, leading to zero incidents during the season and enhancing overall patron safety.
- Coordinated with team members to streamline daily operations, resulting in improved efficiency and enhanced customer service.
- Conducted regular safety checks and maintained cleanliness, contributing to noticeable gains in guest satisfaction and comfort.
- Trained new lifeguards on operational procedures and emergency protocols to ensure team readiness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Cashier / Customer Support
Family Vending Business
01.2025 - 08.2025
- Efficiently handled payments, enhancing transaction speed and accuracy.
- Swiftly addressed customer queries, improving satisfaction and retention.
- Optimized inventory systems, ensuring precise and timely order processing.
- Implemented a new inventory tracking system, leading to improved stock accuracy and reduced overstock issues.
- Analyzed sales data to identify peak hours, optimizing staffing schedules and improving service efficiency.
- Serviced beverages to customers.
- Balanced cash drawer at end of shifts to ensure accuracy in financial reporting.
Education
High School Diploma - Business Administration
AHS
Humble, TX05.2027
Skills
- Customer service (Expert), Communication (Expert), Cash handling (Expert), POS systems, Conflict resolution, Problem-solving, Lifeguard certification, CPR certified, First Aid certified, Adaptability, Team collaboration, Safety awareness
- Leadership qualities
- Effective problem-solver
- Patience and empathy
- Team collaboration
- CPR and AED training
- Public safety
- Team bonding
Timeline
Lifeguard
YMCA
08.2025 - 05.2026
Lifeguard
DS Recreational Services
05.2025 - 08.2025
Cashier / Customer Support
Family Vending Business
01.2025 - 08.2025
High School Diploma - Business Administration
AHS