Israel Lopez
Waco,TX
Summary
As a Navy cryptologic technician veteran, I have a wide range of experience. This runs from handling sensitive information to working on day-to-day office operations. I have tech and office support experience. I am a highly qualified customer service professional with over ten years of customer-driven work history. This includes retail sales, merchandising, phone center IT troubleshooting, and account management. I'm a graduate of Waco TSTC Web design and development program. My end goal is to find a fulfilling career in the world of tech and web design. I know I can be a great asset and will continue to grow in any role I am able to step into.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express
04.2024 - Current
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
US Rater
Telus International
08.2024 - Current
- Developed strong analytical skills by evaluating content according to established criteria and metrics.
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
SEARCH ENGINE EVALUATOR
Appen.
10.2023 - 03.2024
- Evaluates search results for appropriateness to user queries
- Evaluate and verify website content for quality, relevance, and usefulness to user queries.
- Improved user experience by identifying and reporting issues in search engine algorithms.
CUSTOMER CARE REPRESENTATIVE
Amplifon.
09.2022 - 09.2023
- Responsible for outbound calls to ensure high-level customer care and satisfaction
- Responsible for completing marketing campaigns to existing and prospective patients.
FRONT DESK GALLERY HOST
Hyatt Place.
08.2021 - 09.2022
- Monitored reservations to track incoming parties and special events
- Registered guests and assigned rooms
- Accommodates special requests whenever possible
- Coordinated room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, and special requests.
GUEST SERVICE REPRESENTATIVE
Extended Stay America.
08.2018 - 08.2020
- Functions included a thorough understanding of the property management system
- Demonstrated and promoted a 100% commitment to providing the best possible experience for our guests and associates
- The position included assisting guests at all times, responding to all guest requests with diligent follow-through, and processing reservations, registration, payment, and departures.
SALES ASSOCIATE
The Home Depot.
02.2018 - 08.2018
- Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- Learned about products using our tools, and provide information to customers in order to sell an entire project
- Worked in cooperation with their Department Supervisor and other associates in their department, as well as other departments.
VENDOR SERVICE COORDINATOR
Amber Lodging.
05.2016 - 10.2017
- Responsible for different vendor service schedules in client requests at all locations
- Coordinated client relocation for short-term and long-term notice and stays
- Corresponded on the client's behalf to initialize and disconnect all utilities.
Education
Associate of Science - Web Design And Development
Texas State Technical College.
Waco, TXBS AUDIO PRODUCTION - Audio Production
The Art Institute Of Austin.
Austin, TXHigh School Diploma -
Mcgregor High School.
McGregor, TXSkills
- Document Management
- Customer Service
- Administrative Leadership
- Consulting
- Complex Problem-Solving
- HTML5
- JavaScript
- Wireframing
- CSS
- Photoshop
Timeline
US Rater
Telus International
08.2024 - Current
Front Desk Agent
Holiday Inn Express
04.2024 - Current
SEARCH ENGINE EVALUATOR
Appen.
10.2023 - 03.2024
CUSTOMER CARE REPRESENTATIVE
Amplifon.
09.2022 - 09.2023
FRONT DESK GALLERY HOST
Hyatt Place.
08.2021 - 09.2022
GUEST SERVICE REPRESENTATIVE
Extended Stay America.
08.2018 - 08.2020
SALES ASSOCIATE
The Home Depot.
02.2018 - 08.2018
VENDOR SERVICE COORDINATOR
Amber Lodging.
05.2016 - 10.2017
Associate of Science - Web Design And Development
Texas State Technical College.
BS AUDIO PRODUCTION - Audio Production
The Art Institute Of Austin.
High School Diploma -
Mcgregor High School.
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