Lidali Holguin
El Paso
Summary
Experienced with customer relations and office management. Utilizes effective communication and organizational skills to ensure seamless front desk operations. Track record of enhancing guest experiences and maintaining professional environment.
Professional administrator ready to excel in front-facing role. Background includes managing busy reception areas and ensuring smooth daily operations. Known for fostering collaborative team environment and adapting to changing needs. Skilled in customer service, scheduling, and multitasking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western Plus El Paso
El Paso, TX
03.2022 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Managed guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Trained new staff on front desk procedures and customer service protocols.
- Developed efficient workflows to improve response times for guest requests and inquiries.
- Developed training materials to enhance team knowledge of hotel services and amenities.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
Education
Bachelor of Science - Psychology
The University of Texas At El Paso
El Paso, TX05-2027
Skills
- Guest Relations
- Microsoft Office
- Problem-solving skills
- Oral and written communications
- Front Desk Management
- Listening skills
- File organization
- Staff supervision
- Document management
- Training and mentoring
- Time management
Certification
- Human Resources Associate HRCI Training - 3 months
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Best Western Plus El Paso
03.2022 - Current
Bachelor of Science - Psychology
The University of Texas At El Paso