Israel Lopez
New Britain
Summary
Dedicated and results-driven Operations Manager with a lifelong background in leadership developed through years as a competitive collegiate athlete and team leader. Built a strong foundation in discipline, accountability, communication, and high-performance teamwork that successfully transitioned into operational leadership within the logistics industry. Currently serving as an Amazon DSP Operations Manager, leading daily transportation and delivery operations in a fast-paced, high-pressure environment while consistently driving performance, safety, and team accountability. Recognized for strong leadership, problem-solving, and the ability to motivate teams to exceed expectations, contributing to the company earning Top DSP in Connecticut for two consecutive years. Proven ability to manage large teams, improve operational efficiency, maintain high KPI standards, and foster a culture centered around performance, reliability, and continuous improvement.
Overview
4
4
years of professional experience
Work History
Operations Manager
CRE Delivery
Bristol/Plainfield
01.2025 - Current
- Managed daily logistics and delivery operations for Amazon delivery drivers in a high-volume environment
- Supervised driver teams, enhancing on-time delivery performance and operational efficiency
- Conducted daily stand-up meetings, coaching drivers and evaluating performance to improve team outcomes
- Monitored route progress, delivery metrics, attendance, and safety compliance throughout shifts
- Resolved operational issues quickly, including route rescues, vehicle incidents, staffing shortages, and customer escalations
- Enforced company safety standards and DOT compliance procedures
- Assisted with scheduling, workforce planning, and labor management to meet business demands
- Improved team accountability through consistent coaching, communication, and performance management
- Collaborated with upper management to achieve KPI goals for delivery success rate, safety metrics, and customer satisfaction
- Trained and onboarded new drivers and leadership staff on operational procedures and company expectations
- Maintained accurate operational reports, attendance tracking, and incident documentation
Facilities Specialist
Town of Berlin
Berlin
08.2024 - 01.2025
- Implemented preventive maintenance procedures, extending facility longevity and reliability.
- Managed maintenance schedules for municipal facilities and equipment, enhancing operational efficiency.
- Monitored inventory levels of supplies and equipment to ensure timely replenishment and prevent shortages.
- Coordinated planning for special events at the facility, successfully executing conferences and banquets.
Facilities Manager
Pace University
Pleasantville
08.2022 - 02.2024
- Streamlined daily operations of campus facilities and maintenance services.
- Coordinated facility-related projects to align objectives across multiple university departments.
- Oversaw vendor contracts for maintenance and service agreements to ensure compliance.
- Implemented safety protocols to ensure compliance and create safer environments across all buildings.
- Supervised staff in facility upkeep and repair activities to improve service delivery and maintain operational standards.
- Scheduled preventative maintenance to optimize overall facility performance.
- Conducted regular inspections of equipment, buildings, grounds, and other areas for necessary repairs.
- Managed inventory by ordering new supplies and coordinating equipment repair services.
Education
Business Management
Pace University
Pleasantville, NYHigh School Diploma -
Conard High School
West Hartford, CTBusiness Management
Wilkes University
Wilkes-barre, PASkills
- Team motivation skills
- Diverse team communication
- Reliable decision-making
- Strategic operational planning
- Mentoring and coaching
- Adaptability and resilience in fast-changing environments
- Conflict resolution skills
- Operational accountability
- Supply chain management
- Process improvement focus
- Collaborative leadership style
- Logistics optimization
- Leadership in high-pressure settings
- Employee supervision and performance accountability
- Workplace safety commitment
- Time management expertise
- Strong customer service and client satisfaction focus
- Effective under pressure
- Composure under pressure
- Goal-oriented mindset
Timeline
Operations Manager
CRE Delivery
01.2025 - Current
Facilities Specialist
Town of Berlin
08.2024 - 01.2025
Facilities Manager
Pace University
08.2022 - 02.2024
Business Management
Pace University
High School Diploma -
Conard High School
Business Management
Wilkes University