Israel Mendez
North Miami,FL
Summary
Passionate employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers superior work ethic, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Aflac
07.2024 - Current
- Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
- Developed personalized benefit strategies for clients, resulting in better understanding of plan options and greater satisfaction with choices made.
- Assisted clients in selecting appropriate coverage by analyzing individual needs and financial situations.
- Promoted wellness initiatives within companies to increase employee participation in preventative care programs, reducing healthcare costs over time.
- Provided ongoing support to clients throughout the life of their policies, addressing concerns and answering questions as needed to ensure continued satisfaction with coverage choices.
Fire Alarm Technician
Siemens Building Technologies
03.2022 - 07.2024
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Responded to maintenance calls and troubleshot devices.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Educated clients on proper use and maintenance of their fire alarm systems, leading to fewer service calls and improved overall safety.
Fire Alarm Inspector
Advanced Fire & Security Systems
01.2016 - 02.2022
- Improved safety by meticulously inspecting and testing fire alarm systems in various buildings.
- Conducted thorough visual inspections to identify potential hazards or areas requiring further attention.
- Ensured timely completion of inspection reports which allowed clients to make informed decisions about their fire alarm systems'' status.
- Offered recommendations based on inspection findings that helped clients plan for necessary upgrades.
- Maintained a strong attention to detail, resulting in accurate detection of code violations and potential hazards.
Education
High School Diploma -
Mavericks High School
North Miami Beach, FL06.2015
Skills
- System Troubleshooting
- National Fire Protection Association knowledge
- Installation and repairs
- Professional Communication
- Written and verbal communication
- Product and service knowledge
- Customer Service
- Customer Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
(2-15) Florida Life, Health & Annuity License
Timeline
Benefits Advisor
Aflac
07.2024 - Current
Fire Alarm Technician
Siemens Building Technologies
03.2022 - 07.2024
Fire Alarm Inspector
Advanced Fire & Security Systems
01.2016 - 02.2022
High School Diploma -
Mavericks High School
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