Israel Munguia-Benitez
Kennesaw,GA
Overview
6
6
years of professional experience
1
1
Certification
Work History
A/V Student Assistant/Lead Assistant
Kennesaw State University
08.2023 - Current
- Provide excellent first and second level technical support to the campus user community in person
- Work closely with Service Desk technicians and other departmental technical team members to resolve issues quickly and efficiently
- Effectively communicate with customers at all levels of the university.
Packer, Machine Operator
Alpla
10.2021 - 07.2023
- Demonstrated quick learning by mastering various packaging machines, leading to a promotion to a machine operator within three months
- Troubleshot and maintained SDB and BMU (blow molding machines), including basic maintenance tasks like changing blades and calibrating blow pins.
Groundsman Control-Man, Machine Operator, Climber
Georgia Pro Services
04.2020 - 10.2021
- Oversaw maintenance and integrity of all properties
- Excelled as a lead machine operator
- Learned tree removal techniques and climbing within a year.
Car Accessories and Appliances Salesman
Baby Auto Boys/Mr. Appliances
10.2018 - 04.2019
- Led the team in appliance sales and successfully installed car parts
- Conducted repairs on washing machines.
Education
Bachelor of Business Administration in Information Systems -
Kennesaw State University
01.2027
Skills
- IT
- Advanced software use
- Productivity and collaboration tools
- Problem-solving
- Communication
- Organization
- Detail-oriented
- Independent work
- Teamwork
- Creative idea translation
- User-friendly solutions
Certification
- Google IT Support Specialization
- IT Security: Defense Against the Digital Dark Arts
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- The Bits and Bytes of Computer Networking
- Technical Support Fundamentals
Timeline
A/V Student Assistant/Lead Assistant
Kennesaw State University
08.2023 - Current
Packer, Machine Operator
Alpla
10.2021 - 07.2023
Groundsman Control-Man, Machine Operator, Climber
Georgia Pro Services
04.2020 - 10.2021
Car Accessories and Appliances Salesman
Baby Auto Boys/Mr. Appliances
10.2018 - 04.2019
Bachelor of Business Administration in Information Systems -
Kennesaw State University
- Google IT Support Specialization
- IT Security: Defense Against the Digital Dark Arts
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- The Bits and Bytes of Computer Networking
- Technical Support Fundamentals
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