Israel Ortega
Gatesville,TX
Summary
Enthusiastic candidate with hands-on experience in customer service and operations. Manages front desk tasks and checkout processes to optimize client experiences and streamline operations.
Eager to apply practical skills in a plumbing or trades-related internship. Demonstrated ability to troubleshoot, repair, and maintain various systems while ensuring safety and efficiency. Looking to transition these skills into new field, bringing strong work ethic and technical aptitude.
Dependable and hardworking with strong ability to learn and apply new skills quickly. Possesses foundational knowledge of plumbing systems and basic repair techniques, along with hands-on experience in maintenance and tool usage. Committed to ensuring high-quality work and contributing to successful completion of all projects.
Overview
3
3
years of professional experience
Work History
Cashier
HEB Grocery Store
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answered inquiries to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Handled cash, credit, and debit transactions accurately while ensuring compliance with store policies.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Front Desk Assistant
City of Gatesville Fitness Center
08.2023 - 08.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
- Assisted in scheduling fitness classes and personal training sessions to optimize facility usage.
- Provided outstanding customer service, addressing member inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front desk area, enhancing client experience and safety.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Plumbing And Pipefitting Technology - Tradesman - Plumbing
Texas State Technical College
Waco, TX08-2026
High School Diploma -
Gatesville High School
Gatesville, TX05-2025
Skills
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register systems
- Hand tool use
- Pipe threading
- Soldering pipes
- Equipment safety
- Backflow prevention
- Pipe installation
- Job site safety
Languages
Spanish
Limited Working
Timeline
Cashier
HEB Grocery Store
08.2024 - Current
Front Desk Assistant
City of Gatesville Fitness Center
08.2023 - 08.2024
Plumbing And Pipefitting Technology - Tradesman - Plumbing
Texas State Technical College
High School Diploma -
Gatesville High School