Israel Ortiz
Palm Desert,CA
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager/Director of Security
Allied Universal Protection Services
Palm Desert, CA
11.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Ambassador
Goodwill Southern California Store & Donation Center
Rancho Mirage
08.2017 - 03.2019
- Greeted customers warmly and pleasantly answered inquiries.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Worked with team to achieve sales goals for products.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Educated customers on product features and answered questions regarding product use.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
Assistant Manager
Zumiez
Palm Desert, CA
08.2012 - 12.2015
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored security to protect employees, customers and property.
- Reviewed sales and gross profit report to assess company efficiency.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Carpenter
Sierra Lathing
Rialto, CA
11.2013 - 08.2014
- Measured materials to determine sizes and quantity required for construction project.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Measured, cut and installed drywall, paneling and other materials.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Safely operated electric cordless and hammer drills and cutting torches.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Planned and executed work with proper tools and materials to maximize productivity.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Followed protocols and stayed organized to provide personal and teammate safety.
Education
High School Diploma -
Indio High School
Indio, CASkills
- Status Updates
- Project Management
- Team Leadership
- Verbal and Written Communication
- Customer Relationship Management
- Corrective Actions
- Team Mentoring
- Employee Performance Reviews
- Motivational Leadership
- Staff Management
- Complex Problem-Solving
- Guest Relations
Certification
Guard Card Certification.
CPR & AED Certified.
Account Manager/Director for 2-3 years.
Customer Service 10+ years.
Stand-up Comic.
Self-proclaimed Stand-Up comic for 5+ years.
Currently performing locally and on the road.
Timeline
Account Manager/Director of Security
Allied Universal Protection Services
11.2020 - Current
Sales Ambassador
Goodwill Southern California Store & Donation Center
08.2017 - 03.2019
Carpenter
Sierra Lathing
11.2013 - 08.2014
Assistant Manager
Zumiez
08.2012 - 12.2015
High School Diploma -
Indio High School