Israel Quintanilla
Summit Electric Supply
PHOENIX,AZ
2
Languages
1
Certification
3
years of professional experience
Customer-focused professional with nearly three years of experience in CSR roles. Skilled in providing assistance and troubleshooting to enhance customer satisfaction. Knowledgeable about part numbers and their applications, contributing to efficient problem-solving and support.
Work History
Front Counter Customer Service Representative
2 Years 11 Months- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale system, ensuring quick and smooth checkout experience.
- Maintained organized front counter area, enhancing workflow and customer accessibility to products.
- Assisted in training new staff on operational procedures and customer interaction best practices.
- Collaborated with team members to improve inventory management and product display effectiveness.
- Monitored stock levels, communicating needs to management for timely replenishment of merchandise.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Showcased adaptability by quickly becoming proficient in new software systems introduced during employment tenure.
- Improved efficiency by consistently reviewing work processes and implementing improvements where necessary.
Customer Service Representative
7 Months- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Managed customer accounts using CRM software to ensure efficient service delivery.
- Resolved issues promptly by coordinating with internal teams for effective problem-solving.
- Documented customer interactions meticulously to maintain accurate records and follow-up actions.
- Trained new staff on best practices for customer engagement and support techniques.
Education
High School Diploma
Skills
Data entry proficiency
Complaint resolution
Product sales
Customer engagement
Sales strategies
Product selection
Problem-solving skills
Transaction processing
Professional appearance
Accomplishments
- I currently use the SAP system to place orders, check inventory, produce a sales ticket, or to write quotes.
- I started off working with residential parts and I slowly made my way to learning about commercial parts and understanding their functions and how they can possibly be installed.
- Great people skills, when a customer is bummed out or simply needs some extra help finding what they need I am always more than happy to assist.
Certification
- Certified Front counter Sales, At summit electric supply - I have been up here for almost a years and 4 months.
- Certified forklift driver, as well as a cherry picker. I can drive whatever vehicle is needed.
Languages
Spanish
Full Professional
English
Native or Bilingual
Interests
Electronics and Circuit Building
Passionate about balancing physical health with mental and emotional wellness.
Swimming
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Gym Workouts
I participate in low-impact exercises to strengthen core muscles.
Regularly practice mindfulness and meditation for overall wellness.
Timeline
Customer Service Representative
Schlesinger Group
10.2023 - 05.2024Read More
Front Counter Customer Service Representative
Summit Electric Supply
09.2023 - CurrentRead More
Linda Abril Education Academy
High School Diploma
Read More