Kimberly Galvan
Clewiston
Summary
Dedicated customer service representative with a strong work ethic and exceptional problem-solving skills. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
11
11
years of professional experience
Work History
Front Counter Customer Service Representative
Everglades Equipment Group
Belle Glade, FL
04.2024 - 07.2025
- Assisted customers with inquiries and product selections, enhancing overall satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained front counter organization, contributing to a welcoming environment for customers.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Educated customers on equipment features and services, fostering informed purchasing decisions.
- Handled inventory management tasks, ensuring stock levels met operational needs consistently.
- Improved efficiency by consistently reviewing work processes and implementing improvements where necessary.
- Effectively resolved customer complaints, demonstrating empathy and maintaining professionalism at all times.
- Showcased adaptability by quickly becoming proficient in new software systems introduced during employment tenure.
- Offered basic technical support for clients on wide range of company products.
Parts Manager
Sugarland Harvesting
Moore Haven, FL
03.2018 - 09.2024
- Managed inventory levels for parts, ensuring timely availability for machinery repairs.
- Streamlined parts ordering process, reducing lead times and improving operational efficiency.
- Trained and mentored staff on best practices for inventory management and equipment maintenance.
- Developed and implemented preventive maintenance schedules to minimize equipment downtime.
- Coordinated with vendors to negotiate pricing and secure quality parts for operations.
- Analyzed parts usage trends to optimize stock levels and reduce excess inventory costs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Enhanced parts identification accuracy with adoption of sophisticated cataloging system, minimizing errors.
Assistant Manager
Dunkin' Donuts
Clewiston, FL
11.2014 - 04.2018
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Developed and maintained employee schedules to maximize productivity during peak hours.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty within the community.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Clewiston High School
Clewiston, FLSkills
- Strong work ethic
- Data entry proficiency
- Appointment scheduling
- Complaint handling
- Professional appearance
- Policy enforcement
- Product sales
- Cross-selling products
- Telephone system management
- Sales quotas
- Pricing and billing
- Up-selling services
- Teamwork
- Problem-solving
- Customer service
- Problem-solving abilities
Languages
Spanish
Full Professional
Timeline
Front Counter Customer Service Representative
Everglades Equipment Group
04.2024 - 07.2025
Parts Manager
Sugarland Harvesting
03.2018 - 09.2024
Assistant Manager
Dunkin' Donuts
11.2014 - 04.2018
High School Diploma -
Clewiston High School