Michael Romanelli
Philadelphia,PA
Summary
Dynamic customer service representative with a strong work ethic, honed at Matt Comey's Company, excelling in complaint handling and efficient multitasking. Proven ability to enhance customer satisfaction through effective problem-solving and training new staff. Skilled in food safety and sanitation practices, consistently maintaining high standards in fast-paced environments.
Customer service professional prepared for role demanding high standards and results. Proven ability to engage effectively with customers and resolve inquiries swiftly. Known for teamwork, adaptability, and delivering consistent performance.
Overview
4
4
years of professional experience
Work History
Front Counter Customer Service Representative
Matt Comey
09.2023 - 10.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed counter operations, ensuring smooth transactions and accurate cash handling.
- Trained new staff on customer service protocols and company policies to maintain service standards.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Implemented promotional displays and signage to increase product visibility and drive sales engagement.
- Collaborated with team members to maintain sufficient inventory levels on the sales floor.
- Developed strong relationships with regular customers, fostering trust and loyalty in our products and services.
- Resolved customer complaints professionally, leading to improved customer relations and satisfaction.
- Streamlined counter operations for increased efficiency by maintaining a clean and organized workspace.
- Contributed to store cleanliness by completing assigned cleaning tasks promptly and efficiently.
- Utilized problem-solving skills when addressing unique challenges or special requests from customers while maintaining professionalism.
General Laborer
Chris Heil and Franchesca Romanelli
06.2021 - 09.2021
- Operated heavy machinery to support various construction tasks efficiently.
- Maintained clean and organized job site to ensure safety and compliance.
- Assisted in the loading and unloading of materials, optimizing workflow processes.
- Collaborated with team members to complete projects within established timelines.
- Implemented process improvements that enhanced overall team productivity and efficiency.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
Short Order Cook
Matt Comey
09.2024 - 11.2024
- Prepared a variety of dishes efficiently during peak service hours.
- Maintained cleanliness and organization of kitchen stations and equipment.
- Collaborated with team members to ensure timely meal delivery and customer satisfaction.
- Assisted in menu planning by providing feedback on dish popularity and preparation efficiency.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Kept kitchen up to code for health and safety inspections.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Meat Cutter
Nicole and Kim Comey
04.2024 - 10.2025
- Operated and maintained cutting tools for optimal performance and safety compliance.
- Processed various cuts of meat, ensuring quality standards and freshness
- Assisted in inventory management, tracking stock levels of meat products.
- Adhered to health regulations, maintaining cleanliness in work areas and equipment.
Home Remodeling Assistant
Chris Heil
05.2022 - 09.2022
- Assisted in project planning and scheduling for home remodeling tasks.
- Collaborated with contractors to ensure timely completion of renovation projects.
- Conducted quality inspections to guarantee adherence to safety standards and building codes.
- Managed inventory of tools and materials, optimizing resource availability for ongoing projects.
- Boosted efficiency on job sites by keeping work areas clean and organized throughout the duration of each project.
Janitorial Assistant
Christina Gonzalez
06.2024 - 07.2024
- Maintained cleanliness of facilities using industrial cleaning equipment and materials.
- Performed routine inspections to ensure compliance with health and safety standards.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
Education
High School Diploma -
Parkway Northwest
Philadelphia, PA06-2024
Skills
- Knife handling
- Food safety
- Sanitation practices
- Meat weighing and labeling
- Strong work ethic
- Quick learner
- Patience and tolerance
- Goal oriented
- Training and mentoring
- Active learning
- Customer focus
- Complaint handling
- Grill expertise
- Work under pressure
- Efficient multitasking
- Cleaning and sanitation
- Food preparation
- Heavy lifting
- Problem-solving
- Time management
- Attention to detail
Timeline
Short Order Cook
Matt Comey
09.2024 - 11.2024
Janitorial Assistant
Christina Gonzalez
06.2024 - 07.2024
Meat Cutter
Nicole and Kim Comey
04.2024 - 10.2025
Front Counter Customer Service Representative
Matt Comey
09.2023 - 10.2025
Home Remodeling Assistant
Chris Heil
05.2022 - 09.2022
General Laborer
Chris Heil and Franchesca Romanelli
06.2021 - 09.2021
High School Diploma -
Parkway Northwest